No connection to the service
If the No connection to service message is shown then this means that the connection to the service is not working. There may be several reasons as to why the connection is not working. A number of possible causes and solutions are listed below.
Your car has no Internet connection
Make sure your car is connected to the Internet by means of one of the following options:
- Bluetooth-connected phone
- Car modem (P-SIM)
Then restart the app by going back to home view, then press Download Centre.
The Internet connection is working, but the remote updates service is not available at the moment
Restart the app by going back to home view, then press Download Centre. A new search is triggered and the enquiry is sent to the remote updates function. If the error message is displayed repeatedly for more than 12 hours, the service may be temporarily out of action or down for maintenance. If the fault persists for more than 48 hours, contact your Volvo dealer or Volvo Cars Customer Service for more assistance.
The service has been inactive for 12 months
If the Download Centre service has not been used for 12 months, it will take longer to start the next time you use the service (approximately 60 seconds). The remote updates service will start more quickly the next time you start it, as long as the service has been used within 12 months.
The car loses its Internet connection while updating
If the car loses its Internet connection while an update is in progress, check the Internet connection and then restart the function.
If an update or download in progress stops responding despite restarting the car
If you experience that an update or download in progress stops responding despite having restarted the car, please visit a workshopAn authorised Volvo workshop is recommended. to have this rectified.
Too many apps installed
The space for apps is a maximum of 10 GB. If the memory has been filled it is not possible to perform updates from the car. The memory may be full if you store a lot of music offline, for example. Free up memory by deleting an app or stored offline music lists, for example.
If the infotainment system restarts by itself during an ongoing installation/update
If the car's infotainment system restarts by itself during an ongoing installation of an app or a system update, try to reinstall the app or system update. If you find that this doesn't help, visit a workshopAn authorised Volvo workshop is recommended. for further assistance.
If a map update stops in the message Leave car with engine off to finalise
If you have completed a map update and get the message Leave car with engine off to finalise and the message does not disappear after a restart, visit a workshopAn authorised Volvo workshop is recommended. for further assistance. If possible, wait 14 days and the message will disappear by itself.
If you have not received answers to your questions and need more help, contact your Volvo dealer or Volvo Cars Customer Service.
An update may be interrupted when the ignition is switched off and the car left. However, the update does not need to be completed before the car is left as the update will be resumed the next time the car is used.
Data downloading can affect other services such as transfer data, e.g. web radio. If the effect on other services is experienced as problematic, the download can be interrupted. Alternatively, it may be appropriate to switch off or cancel other services.