XC40 Recharge Plug-in Hybrid

2021 Late

Practical information on Volvo On Call

PIN code for Volvo On Call*

Updated 11/9/2020

PIN code for Volvo On Call*

For security reasons, a PIN code is used to verify that a person is authorised to perform Volvo On Call services in a certain car.

New PIN code

The four-digit PIN code is generated automatically by Volvo On Call service centre or an authorised Volvo dealer and is sent to the owner of the car.

Using a PIN code

The Volvo On Call PIN code is required for the following services, for security reasons:

  • Create a link between the Volvo On Call app and the car.
  • Remote unlocking of the car via a Volvo On Call service centre.

    Available services vary depending on market.

  • When you start stolen vehicle tracking via Volvo On Call service centre.

    Available services vary depending on market.

  • When you create new app users for your car.
  • When you cancel your Volvo On Call subscription via the app, e.g. when the car changes owners.

Forgotten or change of PIN code

If you forget or need to change PIN code (e.g. when buying a used car with Volvo On Call), contact

  • a dealer or
  • Volvo On Call service centre

    Available services vary depending on market.

    via the ON CALL button, Volvo On Call app or phone.

The new code is sent to the car owner.

Incorrect PIN code has been entered for the Volvo On Call app repeatedly

If an incorrect PIN code has been entered ten times in a row, the account will be locked. A new PIN code must be selected in order to be able to use the app again and a new app account created by following the same process as when the previous app account was created.

Difference between a Volvo ID password and a Volvo On Call PIN code

The password for Volvo ID is required to log in to the Volvo On Call app. The PIN code for Volvo On Call is the four-digit code used for the services referred to above. The PIN code shows that the user is authorised.


Did this help?