Volvo Cars app

Connecting the Volvo Cars app* to the car

Updated 5/28/2021

Connecting the Volvo Cars app* to the car

To be able to use the services in the Volvo Cars app, the app needs to be connected to the car first.

When a main user (admin) has connected his/her app to the car, more users of the car can also be added.

Linking the Volvo Cars app to the car (admin)

The following procedure must be carried out in the car:

Ensure that you have your Volvo ID, the Vehicle Identification Number, and all of the car's keys available before you start. Volvo ID can be created when logging in to the Volvo Cars app, and you can find the Vehicle Identification Number in the windscreen or centre display, for example.

Take all the car's keys with you and sit in the car. Make sure your car is in an area with mobile coverage and that your mobile device has an Internet connection.

Sign in to the Volvo Cars app with your Volvo ID and follow the instructions in the app. If you have already a car connected in the app and want to add a further one, select , Connected cars and Add a car.

Tap on in the car's centre display and select Profiles.

Tap on Volvo On Call devices in order to access the menu to link the app to the car and then follow the instructions.

You can now start using the Volvo Cars app services.

Linking the Volvo Cars app to the car (user)

The following procedure must be carried out in the car:

Ensure that you have your Volvo ID, the Vehicle Identification Number, and one of the car's keys available before you start. Volvo ID can be created when logging in to the Volvo Cars app, and you can find the Vehicle Identification Number in the windscreen or centre display, for example.

Note

It is recommended that every user creates a personal Volvo ID in order to enjoy a more customised experience and support.

Sit in the car. Make sure your car is in an area with mobile coverage and that your mobile device has an Internet connection.

Sign in to the Volvo Cars app with your Volvo ID and follow the instructions in the app. If you have already a car connected in the app and want to add a further one, select , Connected cars and Add a car.

Tap on in the car's centre display and select Profiles.

Tap on Volvo On Call devices in order to access the menu to link the app to the car and then follow the instructions.

You can now start using the Volvo Cars app services.

Switching between several connected cars in the Volvo Cars app

If you have connected several cars to the Volvo Cars app, switch between these as follows:

Go to the tab.

Select Connected cars.

Highlight the car in question and select Switch to this car.

Tips for using the Volvo Cars app

If you experience disruptions with the Volvo Cars app even though the car to which the app is linked is outdoors in an open location with mobile coverage and your mobile device has a good Internet connection, try reinstalling the app on your mobile device.

If the car is a used car you should check that the Volvo On Call service is activated in the car.

For further information - contact a Volvo retailer.


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