Volvo On Call services

Help during a trip with Volvo On Call*

Updated 5/12/2021

Help during a trip with Volvo On Call*

If you have a puncture or your battery is discharged, for example, you can summon assistance with the ON CALL button or the Volvo Cars app.

If you hold down the ON CALL button in the roof for at least 2 seconds, verbal contact will be established between the Volvo On Call service centre and the driver. The aim of this is to agree on what assistance is required.

You can also phone the Volvo On Call service centre, but the car has to be online for the operator to be able to view the car's status and position.


The SOS button must only be used in the event of accident, illness or an external threat against the car and its passengers. The SOS function is only intended for emergency situations. Abuse may lead to supplementary charges.

The Volvo Cars app and ON CALL button can be used for all other servicesAvailable services vary depending on the market., including roadside assistance.

Roadside assistance costs

Roadside assistance costs are included for the first XVaries depending on market. years when you buy a new Volvo. After this time has passed, in most of the markets, Roadside Assistance is offered free of charge providing the car has been serviced regularly at an authorised Volvo workshop. An authorised Volvo dealer can inform you about the status of your roadside assistance agreement.

Volvo On Call can help you get back on the road even if your Roadside Assistance agreement has expired. In this case, you will be asked to pay the cost for the service that is sent out to you.


If you do not have a valid road assistance agreement, additional recovery costs mat apply.

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