Volvo On Call

Volvo On Call *

Updated 10/4/2021

Volvo On Call *

Volvo On Call Availability depends on market. provides direct contact to the car as well as extra comfort and assistance 24 hours a day.

The functions are available via the Volvo Cars appAvailable functions vary depending on the market. as well as the ON CALL button and the SOS button in the roof of the car:

Px-2037-iCup-VOC buttons

In the event of an accident, emergency assistance such as ambulance or police can be sent to the car. Roadside assistance can be called for less urgent problems, such as a puncture. You can use the Volvo Cars app to, for example, lock and unlock the car directly from a phone.


The SOS button must only be used in the event of accident, illness or an external threat against the car and its passengers. The SOS function is only intended for emergency situations. Abuse may lead to supplementary charges.

The Volvo Cars app and ON CALL button can be used for all other servicesAvailable services vary depending on the market., including roadside assistance.

Volvo On Call system

Volvo On Call is linked to the car's safety and alarm systems as well as other systems in the car, such as locking and climate control. The car has a built-in modem for communication with a Volvo On Call service centre and the Volvo Cars app. GNSS (Global Navigation Satellite System) is used to locate the car.


This Volvo is equipped with the Volvo On Call service. This means you do not need an extra subscription to make it work. The intention is that the service should be active for as long as the car is used and the technology and mobile phone network allow. Volvo reserves the right to reduce functionality when it is no longer practically possible to maintain full functionality. If the car remains unused for more than one year it is considered as no longer in use.

Processing of personal data

Certain information, including personal data, will need to be processed in order to be able to make use of all the functions in connection with the Volvo On Call service. Read more about terms and conditions and privacy at

Contact service centre

To contact Volvo On Call service centre, use the car's ON CALL button or the Volvo Cars app. You can also call Volvo On Call service centre.


All calls with the Volvo On Call service centre may be recorded.

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