Volvo On Call

Volvo On Call* subscription

Updated 11/9/2020

Volvo On Call* subscription

Volvo On Call is a subscription service. Your subscription includes emergency assistance and security services as well as app services.

Status of Volvo On Call subscription

The status of your Volvo On Call subscription is shown in the Volvo On Call app under Vehicle information in the tab. The subscription can also be extended from here.

If you do not have access to the Volvo On Call app, contact your dealer who will help you to find information on the expiry date of the subscription. You then need to state the car's vehicle identification numberVehicle Identification Number(VIN).

Message to indicate that your Volvo On Call subscription will soon be expiring

45 days before your Volvo On Call subscription is set to expire, the message Volvo On Call subscription expires soon will be shown in the car's display. If you are using the Android or iOS version of the Volvo On Call app, you will also receive reminders in the app.

Disabled Volvo On Call subscription

When the subscription period has expired you will be alerted via a message in the car's display showing the text On Call deactivated. This message disappears when the subscription is reactivated.

You will not be able to use the Volvo On Call services or the Volvo On Call app when your subscription has expired. That said, the emergency services via the SOS button and automatic collision alert will continue to function. You have to renew your subscription if you want to use Volvo On Call again.

Roadside assistance costs

Roadside assistance costs are included for the first XVaries depending on market. years when you buy a new Volvo. After this time has passed, in most of the markets, Roadside Assistance is offered free of charge providing the car has been serviced regularly at an authorised Volvo workshop. An authorised Volvo dealer can inform you about the status of your roadside assistance agreement.

Volvo On Call can help you get back on the road even if your Roadside Assistance agreement has expired. In this case, you will be asked to pay the cost for the service that is sent out to you.

Note

If you do not have a valid road assistance agreement, additional recovery costs mat apply.


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