Volvo ID

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Volvo On Call Change of ownership

If you buy a used car which is equipped with Volvo On Call, there are a couple of things you need to do before you can use the Volvo On Call services. These steps are described in this article.

Volvo ID

Volvo ID is a personal ID that gives access to a wide range of personal Volvo services.

Connect the Volvo On Call app to your Volvo

To be able to use the Volvo On Call app services, you need to link the Volvo On Call app to your car. This article describes what to do.

Personal Volvo ID

If several of you share a car, every user has their own Volvo ID. It is possible to use several Volvo ID for the same car and also to link several cars to the same Volvo ID.

Volvo ID

Volvo ID is a personal ID that gives access to a wide range of Volvo services both online and in your car.

Getting started with Volvo On Call

Volvo On Call is a built-in assistance system that works together with an app to allow you to control your Volvo remotely. This article describes how to get started with Volvo On Call and the Volvo On Call app. The following information only applies to cars of model year 2017 onwards, as well as the XC90 and XC90 Twin Engine, equipped with Volvo On Call.

Create and register a Volvo ID

You have to create a Volvo ID and then register it to your car to be able to access all connected services. This article describes how to create and register a Volvo ID to your car.

Character wheel and keyboard

Use the character wheel or the centre console's keypad for typing in and selecting options when you are entering an email address or using the browser, for example.

Getting started with Volvo On Call

Volvo On Call is a built-in assistance system with an app that gives you the facility to control your Volvo remotely. This article describes how to get started with Volvo On Call and with the Volvo On Call app. The following information only applies to cars of model year 2012-2016 equipped with Volvo On Call.

Problems logging in with Volvo ID

This article describes common problems regarding the login with Volvo ID. For example, if you have forgotten your password or your Volvo ID username.

Volvo On Call Change of ownership

Updated 11/25/2019

Volvo On Call Change of ownership

If you buy a used car which is equipped with Volvo On Call, there are a couple of things you need to do before you can use the Volvo On Call services. These steps are described in this article.

Used car with Volvo On Call

If you have bought a used car with Volvo On Call, follow the instructions below.

Instructions

Contact your Volvo dealer. You need to identify yourself as the owner of the vehicle.

If it has not been done already, the dealer will delete the former owner's information and replace this with your contact details. When you buy a Volvo On Call car, the time left on the previous owner's subscription is transferred to the buyer. Your Volvo dealer informs you about the status of your car's Volvo On Call subscription. This information can also be found in the Volvo On Call app under Volvo On Call-subscription by selecting the Car tab and then pressing Show details.

Your dealer will automatically generate a Volvo On Call PIN via e-mail or SMS. Save the PIN code in a safe place.

Create a Volvo ID and connect the Volvo On Call app to your car, see Getting started with Volvo On Call.

P3/P4 - Support site - On Call-button

Note

The PIN code for Volvo On Call is used for some of the Volvo On Call-services, e.g. when ending car ownership or deleting other users connected to the car. Entering the PIN code demonstrates that you are an authorised user. You should protect and remember your code in the same way as other PIN codes.

Sell a car with Volvo On Call

You must not change or delete your Volvo ID if you sell your car, your Volvo ID is personal. However, you need to end car ownership and the link between the Volvo On Call app and your Volvo as well as delete all personal user data from your car, see the instructions below.

Terminate the link between the Volvo On Call app and your car

Log in to your Volvo On Call app. If you do not have access to the Volvo On Call app, contact your Volvo dealer and explain that you want to sell your car.

Select the More tab.

Click Connected cars.

Select the relevant car.

Under End ownership, select I no longer own this Volvo and enter your Volvo On Call PIN code. This deletes your user history, you driving journal and other user accounts.

Contact your Volvo dealer, who will delete your contact details in its systems.

If you have the opportunity, notify your buyer that they should contact their Volvo dealer in order to reactivate Volvo On Call and provide their contact details. Volvo On Call will be active until the subscription expires.

Change of owner to a different country

If you purchase a car in another country in order to import it, you should make sure you visit an authorised Volvo dealer in the country where you purchase the car for the dealer to delete all customer data from its system. In the country to which you import the car, you must then again visit an authorised Volvo dealer and follow the instructions in the section above: 'Used car with Volvo On Call'.

Car model/model year

Cars of model year 2012 and later equipped with Volvo On Call

System

Volvo On Call


This article is applicable to

Car model/model year

Cars of model year 2012 and later equipped with Volvo On Call

System

Volvo On Call


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Create and register a Volvo ID

You have to create a Volvo ID which you then register to your car in order to be able to access all connected services. This article describes how to create and register a Volvo ID to your car.

Volvo On Call PIN code

To use the Volvo On Call-related services you need a Volvo On Call PIN code.

Personal Volvo ID

If several of you share a car, every user has their own Volvo ID. It is possible to use several Volvo ID for the same car and also to link several cars to the same Volvo ID.

Problems logging in with Volvo ID

This article describes problems that may arise when logging in with Volvo ID. For example, if you have forgotten your password or your Volvo ID username.