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Getting started with Volvo On Call

Volvo On Call is a built-in assistance system that works together with an app to allow you to control your Volvo remotely. This article describes how to get started with Volvo On Call and the Volvo On Call app. The following information only applies to cars of model year 2017 onwards, as well as the XC90 and XC90 Twin Engine, equipped with Volvo On Call.

Manage your Volvo On Call subscription

Volvo On Call is a subscription service. Your subscription includes emergency assistance and security services as well as app services. This article describes how you manage your Volvo On Call subscription.

Extend your Volvo On Call subscription

You can choose between different time periods when you extend or reactivate your Volvo On Call subscription.

PIN code for Volvo On Call

Updated 7/1/2020

PIN code for Volvo On Call

For security reasons, a PIN code is used to verify that a person is authorised to perform Volvo On Call services in a certain car.

New PIN code

The four-digit PIN code is generated automatically by a Volvo On Call service centre or an authorised Volvo dealer. The code is sent to the car owner to identify people who are authorised to perform certain Volvo On Call servicesIn certain markets, a PIN code can only be generated by a Volvo dealer. For more information on functions in your market, contact a local Volvo dealer or customer support..

Use PIN code

The Volvo On Call PIN code is required for security reasons for the following services:

  • Create a link between the Volvo On Call app and the car.
  • Remote unlocking of your car via a Volvo On Call service centre

    Available services vary depending on market.

    .
  • When you start stolen vehicle tracking via Volvo On Call service centre

    Available services vary depending on market.

    .
  • When you create new app users for your car.
  • When you cancel your Volvo On Call subscription via the app, e.g. when the car changes owners.

Forgotten or change of PIN code

If you forget or need to change PIN code (e.g. when buying a used car with Volvo On Call), contactIn certain markets, a PIN code can only be generated by a Volvo dealer. For more information on functions in your market, contact a local Volvo dealer or customer support.

  • a dealer or
  • Volvo On Call service centre via the ON CALL button, the Volvo On Call app or a normal phone call.

The new code is sent to the car owner.

Input incorrect PIN code

If an incorrect PIN code has been entered ten times in a row, the account will be locked. A new PIN code must be selected in order to be able to use the app again and a new app account created by following the same process as when the previous app account was created, see Getting started with Volvo On Call.

Difference between Volvo ID password and Volvo On Call PIN code

The password for Volvo ID is required to log in to the Volvo On Call app. The PIN code for Volvo On Call is the four-digit code used for the services referred to above. The PIN code shows that the user is authorised.

Car model/model year

Cars from and including model year 2012 up to and including 2019Applicable to cars fitted with Volvo On Call..

The range of models, systems and services may vary depending on market.

For car models from and including model year 2020, see on-line manual for the model concerned.

System

Volvo On Call


This article is applicable to

Car model/model year

Cars from and including model year 2012 up to and including 2019.

The range of models, systems and services may vary depending on market.

For car models from and including model year 2020, see on-line manual for the model concerned.

System

Volvo On Call


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Renew your Volvo On Call subscription via the app

It is simple to renew your Volvo On Call subscription via the Volvo On Call app.

Getting started with Volvo On Call

Volvo On Call is a built-in assistance system with an app that gives you the facility to control your Volvo remotely. This article describes how to get started with Volvo On Call and with the Volvo On Call app. The following information only applies to cars of model year 2012-2016 equipped with Volvo On Call.

Contact the Volvo On Call service centre

Information on how you can contact the Volvo On Call service centre.

Right to cancel online purchase of Volvo On Call subscription extension

If you are a consumer, you can cancel the contract within 14 days without having to provide a reason. The cancellation period ceases 14 days from the date you first used the service after placing the order.