Volvo ID

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Volvo On Call Change of ownership

If you buy a used car which is equipped with Volvo On Call, there are a couple of things you need to do before you can use the Volvo On Call services. These steps are described in this article.

Volvo ID

Volvo ID is a personal ID that gives access to a wide range of personal Volvo services.The article applies to the XC90 from and including model year 2016 up to and including 2019. The S90 and V90 from and including model year 2017 up to and including 2019. The XC40 and XC60 from and including model year 2018 up to and including 2019. The S60 and V60 of model year 2019.

Personal Volvo ID

If several of you share a car, every user has their own Volvo ID. It is possible to use several Volvo ID for the same car and also to link several cars to the same Volvo ID.

Volvo ID

Volvo ID is a personal ID that gives access to a wide range of Volvo services both online and in your car.The article applies to the V40, V70, XC70 and S80 from and including model year 2015 up to and including 2019. The S60, V60 and XC60 from and including model year 2014 up to and including 2018.

Create and register a Volvo ID

You have to create a Volvo ID and then register it to your car to be able to access all connected services. This article describes how to create and register a Volvo ID to your car.The article applies to the XC90 from and including model year 2016 up to and including 2019. The S90 and V90 from and including model year 2017 up to and including 2019. The XC40 and XC60 from and including model year 2018 up to and including 2019. The S60 and V60 of model year 2019.

Character wheel and keyboard

Updated 1/21/2020

Character wheel and keyboard

Use the character wheel or the centre console's keypad for typing in and selecting options when you are entering an email address or using the browser, for example.

Activate an option

After highlighting a desired function/menu bar using the thumbwheel or the TUNE knob, press the thumbwheel/OK to see the next level of functions/options.

Entering text with the character wheel

P3/P4 - Support site - Character wheel

The character wheel.

  1. Highlight a text field.
  2. Press OK to call up the character wheel.
  3. Select the characters using the thumbwheel/TUNE knob and enter them by pressing thumbwheel/OK once.

Typing in using the numerical keyboard

P3/P4 - Support site - Center console overwiew

Numerical keyboard.

Another way of entering characters is to use the centre console's buttons 0-9, * and #.

When e.g. 9 is pressed, a bar appears with all charactersThe character for each button may vary depending on market/country/language. under the buttons, e.g. W, x, y, z and 9. Quick presses on the button move cursor through these characters.

  • Stop with the cursor on the desired character in order to select it - the character is shown on the enter line.
  • Delete/change using EXIT.

More options

Additional options that, amongst other things, provide more characters and digits, are available in the character wheel's inset menu:

  • 123/ABC + OK - the character wheel switches between numbers and characters.
  • MORE + OK - alternative characters are shown in the wheel.
  • => + OK - moves the cursor to the list on the right-hand side of the screen where selections can be made with OK.

Car model/model year

S60, V60 and XC60 from and including model year 2014 to and including 2018Equipped with Sensus Connect.

V40, V70, XC70 and S80 from and including model year 2015 to and including 2019Equipped with Sensus Connect.

The range of models, systems and services may vary depending on market.

For car models from and including model year 2020, see on-line manual for the model concerned.


This article is applicable to

Car model/model year

S60, V60 and XC60 from and including model year 2014 to and including 2018.

V40, V70, XC70 and S80 from and including model year 2015 to and including 2019.

The range of models, systems and services may vary depending on market.

For car models from and including model year 2020, see on-line manual for the model concerned.


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Problems logging in with Volvo ID

This article describes common problems regarding the login with Volvo ID. For example, if you have forgotten your password or your Volvo ID username. The article applies to the V40, V70, XC70 and S80 from and including model year 2015 up to and including 2019. The S60, V60 and XC60 from and including model year 2014 up to and including 2018.

Create and register a Volvo ID

You have to create a Volvo ID which you then register to your car in order to be able to access all connected services. This article describes how to create and register a Volvo ID to your car.The article applies to the V40, V70, XC70 and S80 from and including model year 2015 up to and including 2019. The S60, V60 and XC60 from and including model year 2014 up to and including 2018.

Problems logging in with Volvo ID

This article describes problems that may arise when logging in with Volvo ID. For example, if you have forgotten your password or your Volvo ID username.The article applies to the XC90 from and including model year 2016 up to and including 2019. The S90 and V90 from and including model year 2017 up to and including 2019. The XC40 and XC60 from and including model year 2018 up to and including 2019. The S60 and V60 of model year 2019.