Volvo ID

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Volvo On Call Change of ownership

If you buy a used car which is equipped with Volvo On Call, there are a couple of things you need to do before you can use the Volvo On Call services. These steps are described in this article.

Volvo ID

Volvo ID is a personal ID that gives access to a wide range of personal Volvo services.

Connect the Volvo On Call app to your Volvo

Updated 11/25/2019

Connect the Volvo On Call app to your Volvo

To be able to use the Volvo On Call app services, you need to link the Volvo On Call app to your car. This article describes what to do.

17w17 - P4/P5 - Support site - Volvo On Call app and buttons

Summary of buttons in the roof and the Volvo On Call app

The appearance of the buttons may vary depending on model and model year.
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Connect Volvo On Call to your Volvo

This procedure must be carried out in the car (from the driver's seat), see instructions below.

Instructions

Make sure your car is in an area with mobile coverage and that your mobile device has an Internet connection.

Note

If your car is equipped with both Sensus Connect and Volvo On Call, make sure that Car modem is not selected as the Internet source in the infotainment system. If it is selected, you will not be able to complete step 5 below and then not connect the Volvo On Call app to your car.

Make sure you have your four-digit Volvo On Call PIN code (Volvo On Call PIN code), your Volvo ID (Create and register a Volvo ID ) and the car's VIN or registration number available before you start. A Volvo ID can be created when logging in with the Volvo On Call app.

Sit in your car with your mobile phone and switch on the ignition in the car. Do not start the car's engine.

Login to the Volvo On Call app with your Volvo ID and then follow the instructions in the app.

Confirm the connection between the app and your car with one quick press on the On Call button in the roof of your car (do not hold the button depressed).

You can now start using the Volvo On Call app services.

Note

When the message telling you to press the On Call button is shown in the Volvo On Call app, wait for a few seconds before pressing in order to ensure that the car is in verification mode.

Tips for using the Volvo On Call app

If you experience disruptions with the Volvo On Call app even though the car to which the app is linked is outdoors in an open location with mobile coverage and your mobile device has a good Internet connection, try reinstalling the app on your mobile device.

Car model/model year

Cars of model year 2012 and later equipped with Volvo On Call

System

Volvo On Call


This article is applicable to

Car model/model year

Cars of model year 2012 and later equipped with Volvo On Call

System

Volvo On Call


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Personal Volvo ID

If several of you share a car, every user has their own Volvo ID. It is possible to use several Volvo ID for the same car and also to link several cars to the same Volvo ID.

Volvo ID

Volvo ID is a personal ID that gives access to a wide range of Volvo services both online and in your car.

Getting started with Volvo On Call

Volvo On Call is a built-in assistance system that works together with an app to allow you to control your Volvo remotely. This article describes how to get started with Volvo On Call and the Volvo On Call app. The following information only applies to cars of model year 2017 onwards, as well as the XC90 and XC90 Twin Engine, equipped with Volvo On Call.

Create and register a Volvo ID

You have to create a Volvo ID and then register it to your car to be able to access all connected services. This article describes how to create and register a Volvo ID to your car.

Character wheel and keyboard

Use the character wheel or the centre console's keypad for typing in and selecting options when you are entering an email address or using the browser, for example.

Getting started with Volvo On Call

Volvo On Call is a built-in assistance system with an app that gives you the facility to control your Volvo remotely. This article describes how to get started with Volvo On Call and with the Volvo On Call app. The following information only applies to cars of model year 2012-2016 equipped with Volvo On Call.

Problems logging in with Volvo ID

This article describes common problems regarding the login with Volvo ID. For example, if you have forgotten your password or your Volvo ID username.

Volvo On Call Change of ownership

If you buy a used car which is equipped with Volvo On Call, there are a couple of things you need to do before you can use the Volvo On Call services. These steps are described in this article.

Create and register a Volvo ID

You have to create a Volvo ID which you then register to your car in order to be able to access all connected services. This article describes how to create and register a Volvo ID to your car.

Volvo On Call PIN code

To use the Volvo On Call-related services you need a Volvo On Call PIN code.

Personal Volvo ID

If several of you share a car, every user has their own Volvo ID. It is possible to use several Volvo ID for the same car and also to link several cars to the same Volvo ID.

Problems logging in with Volvo ID

This article describes problems that may arise when logging in with Volvo ID. For example, if you have forgotten your password or your Volvo ID username.