Volvo ID

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Volvo On Call Change of ownership

If you buy a used car which is equipped with Volvo On Call, there are a couple of things you need to do before you can use the Volvo On Call services. These steps are described in this article.

Volvo ID

Volvo ID is a personal ID that gives access to a wide range of personal Volvo services.

Connect the Volvo On Call app to your Volvo

To be able to use the Volvo On Call app services, you need to link the Volvo On Call app to your car. This article describes what to do.

Personal Volvo ID

If several of you share a car, every user has their own Volvo ID. It is possible to use several Volvo ID for the same car and also to link several cars to the same Volvo ID.

Volvo ID

Volvo ID is a personal ID that gives access to a wide range of Volvo services both online and in your car.

Getting started with Volvo On Call

Volvo On Call is a built-in assistance system that works together with an app to allow you to control your Volvo remotely. This article describes how to get started with Volvo On Call and the Volvo On Call app. The following information only applies to cars of model year 2017 onwards, as well as the XC90 and XC90 Twin Engine, equipped with Volvo On Call.

Create and register a Volvo ID

You have to create a Volvo ID and then register it to your car to be able to access all connected services. This article describes how to create and register a Volvo ID to your car.

Character wheel and keyboard

Use the character wheel or the centre console's keypad for typing in and selecting options when you are entering an email address or using the browser, for example.

Getting started with Volvo On Call

Volvo On Call is a built-in assistance system with an app that gives you the facility to control your Volvo remotely. This article describes how to get started with Volvo On Call and with the Volvo On Call app. The following information only applies to cars of model year 2012-2016 equipped with Volvo On Call.

Problems logging in with Volvo ID

This article describes common problems regarding the login with Volvo ID. For example, if you have forgotten your password or your Volvo ID username.

Volvo On Call Change of ownership

If you buy a used car which is equipped with Volvo On Call, there are a couple of things you need to do before you can use the Volvo On Call services. These steps are described in this article.

Create and register a Volvo ID

You have to create a Volvo ID which you then register to your car in order to be able to access all connected services. This article describes how to create and register a Volvo ID to your car.

Volvo On Call PIN code

To use the Volvo On Call-related services you need a Volvo On Call PIN code.

Personal Volvo ID

Updated 11/25/2019

Personal Volvo ID

If several of you share a car, every user has their own Volvo ID. It is possible to use several Volvo ID for the same car and also to link several cars to the same Volvo ID.

Multiple cars linked to the same Volvo ID

You can use the Volvo On Call appApplicable to cars of model year 2012 onwards and Volvo On Call markets only. to link ten cars to the same Volvo ID. A car can also be linked to 10 different Volvo ID.

Personal Volvo ID

Several people may sometimes share a car. Every user then creates their own Volvo ID in the Volvo On Call app, as a Volvo ID is personal.

Create your own Volvo ID in the Volvo On Call app

It is easy to create a personal Volvo ID directly in the Volvo On Call app by going to the homepage for the app and selecting Create a Volvo ID.

Car model/model year

XC90 and XC90 Twin Engine of model year 2016 onwards

S90, V90 and V90 Cross Country of model year 2017 onwards

XC40, XC60, XC60 Twin Engine, V90 Twin Engine and S90 Twin Engine of model year 2018 onwards

V60, V60 Twin Engine and V60 Cross Country of model year 2019 onwards

S60 and S60 Twin Engine of model year 2020 onwards

The range of models may vary depending on market.

System

Volvo On Call


This article is applicable to

Car model/model year

XC90 and XC90 Twin Engine of model year 2016 onwards

S90, V90 and V90 Cross Country of model year 2017 onwards

XC40, XC60, XC60 Twin Engine, V90 Twin Engine and S90 Twin Engine of model year 2018 onwards

V60, V60 Twin Engine and V60 Cross Country of model year 2019 onwards

S60 and S60 Twin Engine of model year 2020 onwards

The range of models may vary depending on market.

System

Volvo On Call


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Problems logging in with Volvo ID

This article describes problems that may arise when logging in with Volvo ID. For example, if you have forgotten your password or your Volvo ID username.