Volvo ID

15 Results

Volvo On Call Change of ownership

If you buy a used car which is equipped with Volvo On Call, there are a couple of things you need to do before you can use the Volvo On Call services. These steps are described in this article.

Volvo ID

Volvo ID is a personal ID that gives access to a wide range of personal Volvo services.

Connect the Volvo On Call app to your Volvo

To be able to use the Volvo On Call app services, you need to link the Volvo On Call app to your car. This article describes what to do.

Personal Volvo ID

If several of you share a car, every user has their own Volvo ID. It is possible to use several Volvo ID for the same car and also to link several cars to the same Volvo ID.

Volvo ID

Volvo ID is a personal ID that gives access to a wide range of Volvo services both online and in your car.

Getting started with Volvo On Call

Volvo On Call is a built-in assistance system that works together with an app to allow you to control your Volvo remotely. This article describes how to get started with Volvo On Call and the Volvo On Call app. The following information only applies to cars of model year 2017 onwards, as well as the XC90 and XC90 Twin Engine, equipped with Volvo On Call.

Create and register a Volvo ID

You have to create a Volvo ID and then register it to your car to be able to access all connected services. This article describes how to create and register a Volvo ID to your car.

Character wheel and keyboard

Use the character wheel or the centre console's keypad for typing in and selecting options when you are entering an email address or using the browser, for example.

Getting started with Volvo On Call

Volvo On Call is a built-in assistance system with an app that gives you the facility to control your Volvo remotely. This article describes how to get started with Volvo On Call and with the Volvo On Call app. The following information only applies to cars of model year 2012-2016 equipped with Volvo On Call.

Problems logging in with Volvo ID

Updated 11/25/2019

Problems logging in with Volvo ID

This article describes common problems regarding the login with Volvo ID. For example, if you have forgotten your password or your Volvo ID username.

Common problems

Forgotten your password

To reset your password, follow the instructions below:

Via Volvo Cars website

You can change your password directly on the Volvo Cars website.

If your market's website has this symbol: , press it.

Select option "Log in" All markets do not have access to website login. Contact your local Volvo dealer or Volvo Cars customer service for more information..

Select "Forgotten password".

Fill in your Volvo ID e-mail address.

You will receive an e-mail with a link which you can use to set a new password.

In the Volvo On Call appOnly applicable to Volvo On Call markets.

Start the Volvo On Call app.

Select "Log in"

Press "Forgotten password?" and follow the instructions.

Login failure after creation of a new account

Sometimes there can be a delay in the process which can result in an account becoming unavailable directly after creation. Try again after 24 hours and if the problem remains, contact your local Volvo dealer or Volvo Cars customer service for further assistance.

What is my Volvo ID (username)?

If you have connected your Volvo ID to your car, you can also access your Volvo ID on your centre console underSettings>Internet settings>Volvo ID. Your Volvo ID is the same as your registered e-mail address.

Unlock your Volvo ID

Your account will be locked after 5 failed attempts to log in to the Volvo On Call appOnly applicable to Volvo On Call markets.. You can unlock your account by clicking on "Forgotten password?" on the login screen (see "Forgotten your password" above for details).

Login failure after changing Volvo ID (user name)

Ensure that you have received a confirmation e-mail where you confirm your new user name. Once this has been done, you should be able to login with the new user name. If you did not receive the confirmation e-mail, your old username is probably still in place. Login and try to change your user name once more (see for details). If you need further assistance, contact your local Volvo dealer or Volvo Cars customer service.

Login failure after changed password

Try to login with your previous password. If this fails, see the instructions for ”Forgotten your password” above to reset your password.

E-mail failure

If you did not receive a confirmation e-mail after registering, make sure that you entered a valid e-mail address and that the e-mail was not stopped by a spam filter. Try to register your e-mail address again, see Create and register a Volvo ID .

More help

If you have not found a solution to a problem relating to Volvo ID and need more help, contact your local Volvo dealer or Volvo Cars Customer Service.

Note

The services available may vary over time and depend on equipment level and market.

Services available on volvocars.com and for Volvo On CallOnly applies to Volvo On Call markets. may vary depending on market.

Car model/model year

Sensus Connect: Possible on car models of model year 2015 and S60, V60, XC60 of model year 2014 (week 46).

System

Volvo On Call

Sensus Connect


This article is applicable to

Car model/model year

Sensus Connect: Possible on car models of model year 2015 and S60, V60, XC60 of model year 2014 (week 46).

System

Volvo On Call

Sensus Connect


Did this help?


Volvo On Call Change of ownership

If you buy a used car which is equipped with Volvo On Call, there are a couple of things you need to do before you can use the Volvo On Call services. These steps are described in this article.

Create and register a Volvo ID

You have to create a Volvo ID which you then register to your car in order to be able to access all connected services. This article describes how to create and register a Volvo ID to your car.

Volvo On Call PIN code

To use the Volvo On Call-related services you need a Volvo On Call PIN code.

Personal Volvo ID

If several of you share a car, every user has their own Volvo ID. It is possible to use several Volvo ID for the same car and also to link several cars to the same Volvo ID.

Problems logging in with Volvo ID

This article describes problems that may arise when logging in with Volvo ID. For example, if you have forgotten your password or your Volvo ID username.