Volvo ID

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Volvo On Call Change of ownership

If you buy a used car which is equipped with Volvo On Call, there are a couple of things you need to do before you can use the Volvo On Call services. These steps are described in this article.

Volvo ID

Volvo ID is a personal ID that gives access to a wide range of personal Volvo services.

Connect the Volvo On Call app to your Volvo

To be able to use the Volvo On Call app services, you need to link the Volvo On Call app to your car. This article describes what to do.

Personal Volvo ID

If several of you share a car, every user has their own Volvo ID. It is possible to use several Volvo ID for the same car and also to link several cars to the same Volvo ID.

Volvo ID

Updated 11/25/2019

Volvo ID

Volvo ID is a personal ID that gives access to a wide range of Volvo services both online and in your car.

Volvo ID

The services available may vary over time and vary depending on equipment level and market.

Volvo ID is a personal login which consists of a username (e-mail address) and a password. Volvo ID is used when logging in to a series of connected services from Volvo, see information below. For information on how to set up a Volvo ID, see Create and register a Volvo ID .

Examples of services

Online services requiring Volvo ID are described below.

    Cars equipped with Sensus Connect

    • Send to Car – The 'Send to Car' service allows you to send an address from an online map service directly to your Volvo. To be able to use this function, you have to have registered your Volvo ID in your car. For more information, see Send to Car.

    Note

    The services available may vary over time and depend on equipment level and market.

    Services available on volvocars.com and for Volvo On CallOnly applies to Volvo On Call markets. may vary depending on market.

    Why have a Volvo ID?

    A Volvo ID consists of a username and a password and it gives you access to Volvo's different services.

    Note

    When you change the username/password for a service (e.g. Volvo On CallOnly applies to Volvo On Call markets.) it will also be changed automatically for other services that require a Volvo ID.

    Car model/model year

    Car models from 2004 onwardsVaries depending on market..

    Sensus Connect: Possible on car models of model year 2015 onwards, as well as S60, V60, XC60 of model year 2014 (week 46).

    System

    Volvo On Call

    Sensus Connect


    This article is applicable to

    Car model/model year

    Car models from 2004 onwards.

    Sensus Connect: Possible on car models of model year 2015 onwards, as well as S60, V60, XC60 of model year 2014 (week 46).

    System

    Volvo On Call

    Sensus Connect


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    Getting started with Volvo On Call

    Volvo On Call is a built-in assistance system that works together with an app to allow you to control your Volvo remotely. This article describes how to get started with Volvo On Call and the Volvo On Call app. The following information only applies to cars of model year 2017 onwards, as well as the XC90 and XC90 Twin Engine, equipped with Volvo On Call.

    Create and register a Volvo ID

    You have to create a Volvo ID and then register it to your car to be able to access all connected services. This article describes how to create and register a Volvo ID to your car.

    Character wheel and keyboard

    Use the character wheel or the centre console's keypad for typing in and selecting options when you are entering an email address or using the browser, for example.

    Getting started with Volvo On Call

    Volvo On Call is a built-in assistance system with an app that gives you the facility to control your Volvo remotely. This article describes how to get started with Volvo On Call and with the Volvo On Call app. The following information only applies to cars of model year 2012-2016 equipped with Volvo On Call.

    Problems logging in with Volvo ID

    This article describes common problems regarding the login with Volvo ID. For example, if you have forgotten your password or your Volvo ID username.

    Volvo On Call Change of ownership

    If you buy a used car which is equipped with Volvo On Call, there are a couple of things you need to do before you can use the Volvo On Call services. These steps are described in this article.

    Create and register a Volvo ID

    You have to create a Volvo ID which you then register to your car in order to be able to access all connected services. This article describes how to create and register a Volvo ID to your car.

    Volvo On Call PIN code

    To use the Volvo On Call-related services you need a Volvo On Call PIN code.

    Personal Volvo ID

    If several of you share a car, every user has their own Volvo ID. It is possible to use several Volvo ID for the same car and also to link several cars to the same Volvo ID.

    Problems logging in with Volvo ID

    This article describes problems that may arise when logging in with Volvo ID. For example, if you have forgotten your password or your Volvo ID username.