Volvo On Call

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Extend your Volvo On Call subscription

A few different ways of extending or reactivating your Volvo On Call subscription are available to you.

Volvo On Call Change of ownership

If you buy a used car which is equipped with Volvo On Call, there are a couple of things you need to do before you can use the Volvo On Call services. These steps are described in this article.

Data sharing settings for Volvo On Call

Data sharing for the Volvo On Call service is activated as standard. This means that you do not need to activate data sharing for this service yourself when you buy a new car or after e.g. a factory reset.

Volvo On Call

Volvo On Call is a built-in assistance system with an app that gives you the facility to control your Volvo remotely. With the Volvo On Call app you can, amongst other things, lock your car, read the instrument panel and remotely-control the climate in your car by means of a single tap in the app.

Connect the Volvo On Call app to your Volvo

To be able to use the Volvo On Call app services, you need to link the Volvo On Call app to your car. This article describes what to do.

Using Volvo On Call with wearables

As a Volvo On Call user, you have access to a mobile app that you can connect to your smartwatches. Volvo On Call allows you to start your parking heater and lock your Volvo directly from a smartwatch, for example. You can also use Volvo On Call functions with other wearables. The Volvo On Call functions available for various wearables and the requirements that need to be met for you to get started and use the functions are described here.

Manage your Volvo On Call subscription

Updated 11/25/2019

Manage your Volvo On Call subscription

Volvo On Call is a subscription service. Your subscription includes emergency assistance and security services as well as app services. This article describes how you manage your Volvo On Call subscription.

Status of Volvo On Call subscription

You can see the status for your Volvo On Call subscription in your Volvo On Call app under "Show details" in the "Car" tab. You can also extend your subscription here.

If you do not have access to the Volvo On Call app, contact your dealer who will help you to find information on the expiry date of your subscription. You need to enter your car's VIN number (Vehicle Identification Number). For information on how to find the VIN number, see Finding the car's VIN (Vehicle Identification Number).

Extend your Volvo On Call subscription

Amongst other things, you can extend your Volvo On Call subscription in the Volvo On Call app or by purchasing an extension online. For more information on how to extend your subscription, see Extend your Volvo On Call subscription.

Message to indicate that your Volvo On Call subscription will soon be expiring

If your Volvo is of model year 2011 or later, you will be notified that your subscription is about to run out and that you need to renew it.

You will be notified 45 days before the subscription expires, with a message on your Volvo’s display telling you that your Volvo On Call subscription is about to run out. If you are using the Android or iOS version of the Volvo On Call app, you will also receive reminders in your app.

Disabled Volvo On Call subscription

When the subscription time has expired, you will receive a message on your car display saying 'On Call Deactivated' (Cars of model year 2011 or later only). This message disappears when the subscription is reactivated.

You will not be able to use the Volvo On Call services or the Volvo On Call app when your subscription has expired. Though, the emergency services via the SOS button and automatic collision alert will continue to function. If you want to use Volvo On Call again, you have to renew your subscription, see 'Renew Volvo On Call subscription' above.

Roadside assistance costs

Roadside assistance costs are included for the first XVaries from market to market. years when you buy a new Volvo. When this time has passed, you will be offered free roadside assistance in most markets if the car has been serviced regularly by an authorised Volvo workshop. An authorised Volvo dealer can notify you of the status of your roadside assistance agreement.

Volvo On Call can help you get back on the road, even if your Roadside Assistance agreement has expired. In this case, you will be asked to pay the cost for the service that is sent out to you.

Note

Please note that if you do not have a valid road assistance agreement, additional recovery costs mat apply.

Car model/model year

Cars of model year 2012 and later equipped with Volvo On Call

System

Volvo On Call


This article is applicable to

Car model/model year

Cars of model year 2012 and later equipped with Volvo On Call

System

Volvo On Call


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Volvo On Call

Volvo On Call is a built-in assistance system that works together with an app to allow you to control your Volvo remotely. The Volvo On Call app allows you to lock your car, read the instrument panel and adjust the temperature in your car using Engine Remote Start (ERS – Engine Remote Start). This article describes the functions and advantages of Volvo On Call.

Volvo On Call Compatible devices

Presented below are the mobile devices that are compatible with the Volvo On Call app.

Volvo On Call app: for hybrid cars

The functions for the Volvo On Call app may differ between different Volvo models. As the owner of a hybrid car, you have access to Volvo On Call functions that, amongst other things, show battery and charge status or help you to find the nearest charging station.

Roadside assistance and emergency assistance services via Volvo On Call

If you need roadside assistance or emergency assistance services, there are different ways in which you can get this assistance. This article describes how to get in touch with a Volvo On Call service centre for appropriate assistance.

Volvo On Call app

As a Volvo On Call user you have access to an app that enables you to maintain contact with your car via various app functions. This article describes how to download the app, as well as a selection of available app functions.

Using Volvo On Call with wearables

As a Volvo On Call user, you have access to an app that you can link to your smartwatches. Volvo On Call allows you to start your parking heater and lock your Volvo directly from a smartwatch, for example. You can also use Volvo On Call functions with other wearables. The Volvo On Call functions available for various wearables and the requirements that need to be met for you to get started and use the functions are described here.

Volvo On Call app

As a Volvo On Call user you have access to the Volvo On Call app which enables you to maintain contact with your car via various app functions. This article describes how to download the app, as well as available app functions.

Volvo On Call Information messages

This article gives examples of information messages that appear when Volvo On Call is inoperative.

Volvo On Call app: Operating remote start of the car

Remote start of the car (ERS – Engine Remote Start) allows you to start your car remotely via the Volvo On Call app to cool down or warm up your car before you use it.

Settings for privacy and data sharing are unique to each driver profile

When you start to use a new driver profile, the data sharing settings for the profile are set to the car's default settings and are deactivated.

Volvo On Call Information messages

This article gives examples of information messages that may appear when Volvo On Call is inoperative.

Volvo On Call app: Lock/unlock your car

You can use your Volvo On Call app to see whether or not you locked your car so that you do not have to go back to the car to check this. The app shows you the current lock status, and you can both lock and unlock your car remotely. You can also unlock your car via a Volvo On Call service centre.

Theft warning and tracing

With the aid of GPS positioning and GSM technology, Volvo On Call acts as an aid if your car should be stolen. Help with these services is available when you contact a Volvo On Call service centre.

Available Volvo On Call app functions for each Volvo model

The Volvo On Call app includes a wide range of functions, and precisely which of these you can access depends on which Volvo model you have. This article provides an overview of available Volvo On Call app services for the different Volvo models.

Getting started with Volvo On Call

Volvo On Call is a built-in assistance system that works together with an app to allow you to control your Volvo remotely. This article describes how to get started with Volvo On Call and the Volvo On Call app. The following information only applies to cars of model year 2017 onwards, as well as the XC90 and XC90 Twin Engine, equipped with Volvo On Call.

Privacy and data sharing

Many connected services and apps need to be able to send and receive information and data. The data sharing function for your connected services and apps is deactivated as standard. To be able to use certain connected services and apps in the car, you must choose yourself to activate data sharing for them.

Activate data sharing in connection with starting a connected service or app

If you have not activated data sharing for a connected service or downloaded apps, you can do this in connection with starting them in your centre display. The first time you start a service, or after e.g. a factory reset or certain software updates, you must also accept Volvo's terms and conditions for connected services.

Volvo On Call app: Driving journal

The Volvo On Call app can automatically create a drive log which allows you to view a summary of your car journeys. The data is visible from all the accounts that you have connected to your car.

Volvo On Call app: About voice control with Siri

You can use Siri to control some of the Volvo On Call functions with just your voice. For example, you can ask how much fuel is left or check that the doors are locked.

Contact the Volvo On Call service centre

Information on how you can contact the Volvo On Call service centre.

Getting started with Volvo On Call

Volvo On Call is a built-in assistance system with an app that gives you the facility to control your Volvo remotely. This article describes how to get started with Volvo On Call and with the Volvo On Call app. The following information only applies to cars of model year 2012-2016 equipped with Volvo On Call.

Plan and schedule the charging of your car with the Volvo On Call app

You can plan and schedule the charging of your car using the Volvo On Call app.

Activate data sharing for connected services and downloaded apps via the settings menu

You can activate data sharing for connected services and downloaded apps via the settings menu in your centre display.

Volvo On Call app: Manage driving journal

The Volvo On Call app can automatically create a drive log which allows you to view a summary of your car journeys. This article describes how to manage the driving journal. E.g. how to group journeys, disable the driving journal or export a journey.

Volvo On Call Standby mode (Stand by)

To save the battery when the car is not used for any length of time, the Volvo On Call system is programmed to be set in standby mode.

Volvo On Call - Languages and countries

This article describes the markets in which Volvo On Call is available as well as the languages in which the Volvo On Call app is available.

Switch off data sharing and personal information for different systems

For certain car models, individual systems may need resetting, if you do not want them to share data from your car. See section "This article is relevant to" to see if this text is relevant to your car. Note that you will not be able to use your functions fully if some functionality is switched off.

Volvo On Call Change of ownership

If you buy a used car which is equipped with Volvo On Call, there are a couple of things you need to do before you can use the Volvo On Call services. These steps are described in this article.

Delete user data from your Volvo

If you are going to sell a Volvo which is equipped with Sensus Connect, you should delete all personal data from the car and restore the car to its original factory settings.