Privacy

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Information notice – Speech Messaging

In order for Volvo Car Corporation (“Volvo”, “we”) to be able to provide you with all the functionality related to Speech to SMS Messaging we need to process certain data.

Legal contacts

If you have questions regarding data protection, privacy or other legal issues, please use the relevant contact information found below.

Information notice – Volvo ID

In order for Volvo Car Corporation to be able to provide you with all the functionality related to the Volvo ID, we need to process certain data.

Customer privacy policy

Information Notice – Purchasing of Services

Updated 9/17/2019

Information Notice – Purchasing of Services

In order for Volvo Car Corporation (“Volvo”, “we”) to be able to provide you with all the functionality related to Purchasing of Services, we need to process certain data.

Controller

Volvo Car Corporation, a Swedish legal entity with company registration number 556074-3089 with address Assar Gabrielssons Väg, SE-405 31, Gothenburg, Sweden, hereinafter referred to as “Volvo”, “we”, “our” and “us”, will as controller process your personal data as described below.

Purpose and legal basis for processing

You are invited to purchase Services online from us. “Service” means a service purchased from Volvo which can be ordered through the use of a Volvo ID, and which includes but is not limited to connected services (such as Volvo on Call subscriptions), apps and other software.

We process the personal data that you provide in connection with your purchase of Services, to be able to provide you with the purchase.

The purpose of our processing is to administer and monitor your purchase (from purchase to delivery) including any necessary contacts with authorities for official reporting, administration of your request for related Services, follow up on the delivery, and to communicate updates related to the Services that you have purchased. The legal basis for our processing of your personal data is that this processing is necessary for the performance of our contract with you.

We will anonymize the personal data you provide and process it for the purposes of statistics, research and development. The legal basis is that this processing is necessary for the purposes of our legitimate interest.

Data categories

We may collect data such as your contact details, your credit card numbers and if you are eligible for VAT exemption or not.

We may also collect your vehicles VIN-number and/or your Volvo ID to verify that you can purchase said Service.

Disclosure / Recipients of your personal data / Transfer

The data categories listed above are transferred to Volvo Cars and our affiliates and business partners.

VAT numbers are reported to the authorities according to local regulations.

In relation to our business partners located outside of the European Economic Area (EEA), we will transfer your personal data with the basis of the Standard Contractual Clauses adopted by the European Commission.

Termination of data collection

To terminate the collection of vehicle-recorded data described above, you as the owner of the vehicle need to contact our Customer Service, either by phone, email or via the form as described in the end. To find the contact information relevant to your market, please visit the link support.volvocars.com/contact.

Retention time

We will retain your personal data up to 90 days after you have stopped using the Service you have purchased.

We will archive the data relating to the purchase up to 10 years in order to comply to Accounting and Financial Reporting Legislation.

Your rights and contact information

As an individual, you are entitled certain rights according to the General Data Protection Regulation. The rights that apply to this processing of vehicle data is:

Right of Access

You have the right to request a copy of the personal data that we store about you.

Right to rectification

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Right to data portability

You have the right to receive from us the personal data you have provided in a structured way.

Right to object to/restrict processing

In addition you have the right to object and stop our collection of the vehicle data and have the processing restricted in certain circumstances.

Right to lodge a complaint with a supervisory authority

If you believe that we are processing your personal data in violation of privacy laws and regulations you have the right to lodge a complaint with the supervisory authority. The supervisory authority in Sweden is Datainspektionen with address:

Datainspektionen

Box 8114

SE 104 20 Stockholm

Sweden

If you would like to exercise your rights, please use our online form at:

https://www.volvocars.com/subject-rights-request

For more information on your rights in relation to our processing of your personal data and contact details for further information and complaints as well as contact details to our Data Protection Officer, please see Volvo Car GroupCustomer privacy policy.


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Information notice – Connected Safety

In order for Volvo Car Corporation (“Volvo”, “we”, “us”) to be able to provide you with all the functionality related to Connected Safety, we need to process certain data.

Legal documents and data management

We, at Volvo Car Group, want to offer you Services that make your Volvo experience as safe, effortless and enjoyable as possible.

Information notice – Volvo On Call

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