The data controller for all personal data collected and processed in relation to Volvo On Call is Volvo Car Corporation, 405 31 Göteborg, Sweden.
Purpose of data processing
The purpose of the processing is for Volvo to be able to provide you with the Volvo On Call service, and with improved versions of said service.
A Volvo ID is needed for the Volvo On Call service to be offered. Data Processing information about Volvo ID can be found in Terms and conditions for services. Your name and email address are the Personal data provided by Volvo ID. Volvo uses this to identify you and makes it possible to save your personal settings needed for the Volvo On Call service. In addition to the Volvo ID, a personal phone number is needed. Volvo On Call uses the phone number to be able to push information to you via SMS.
Volvo On Call provides functionality to view the status and control your car remotely. In order to do so, the following is collected from the car, every time the key is taken out of the car. Please note that some of the car data listed below is also considered personal data.
- Position of car
- Data for fuel level
- Average consumption of the latest trip
- Average speed of the latest trip
- Trip meter
- Brake fluid level
- Bulb failures
- Washer fluid level
- Tyre pressure level
- Door lock status
- Engine ignition status
- Parking heater
- Hybrid battery status
- Driving journal
- Other car status indicators
Volvo will process the data listed above on the basis that such processing is necessary in order for us to be able to deliver the Volvo On Call service, in accordance with the terms and conditions applicable between you and Volvo. You will be unable to use the service unless you allow us to process your Personal data.
Storing and deleting data
When your Volvo On Call subscription comes to an end, the details linked with this service, including your Personal data, will be deleted after 90 days. For information on how information linked to your Volvo ID is handled on termination of your contract, please see Terms and conditions for services.
Change of ownership
When a change of ownership of the car is registered in Volvo On Call, all data, including personal data, relating to the previous owner is permanently deleted. A change of ownership can be registered at a Volvo dealer or in the Volvo On Call app.
If the driving journal is activated in the Volvo On Call service, the data relating to trips is stored in Volvo's cloud for up to 500 days and then deleted. If you have a hybrid/Twin Engine model, data is also stored for the route. The driving journal for petrol and diesel cars only contains the start and finish positions for trips. If you deactivate the driving journal service, no data relating to your trips will be collected and any data collected will be deleted.
Volvo never shares data with third parties without the customer's consent.