Privacy

11 Results

Information notice – Speech Messaging

In order for Volvo Car Corporation (“Volvo”, “we”) to be able to provide you with all the functionality related to Speech to SMS Messaging we need to process certain data.

Legal contacts

If you have questions regarding data protection, privacy or other legal issues, please use the relevant contact information found below.

Information notice – Volvo ID

In order for Volvo Car Corporation to be able to provide you with all the functionality related to the Volvo ID, we need to process certain data.

Customer privacy policy

Information Notice – Purchasing of Services

In order for Volvo Car Corporation (“Volvo”, “we”) to be able to provide you with all the functionality related to Purchasing of Services, we need to process certain data.

Information notice – Connected Safety

In order for Volvo Car Corporation (“Volvo”, “we”, “us”) to be able to provide you with all the functionality related to Connected Safety, we need to process certain data.

Legal documents and data management

We, at Volvo Car Group, want to offer you Services that make your Volvo experience as safe, effortless and enjoyable as possible.

Information notice – Volvo On Call

Updated 11/25/2019

Information notice – Volvo On Call

In order for Volvo Car Corporation ("Volvo", "we") to be able to provide you with all the functionality related to your Volvo On Call service, we need to process certain data, including personal data.

Data controller

The data controller for all personal data collected and processed in relation to Volvo On Call is Volvo Car Corporation, 405 31 Göteborg, Sweden.

Purpose of data processing

The purpose of the processing is for Volvo to be able to provide you with the Volvo On Call service, and with improved versions of said service.

Data categories

Personal data

A Volvo ID is needed for the Volvo On Call service to be offered. Data Processing information about Volvo ID can be found in Terms and conditions for services. Your name and email address are the Personal data provided by Volvo ID. Volvo uses this to identify you and makes it possible to save your personal settings needed for the Volvo On Call service. In addition to the Volvo ID, a personal phone number is needed. Volvo On Call uses the phone number to be able to push information to you via SMS.

Car data

Volvo On Call provides functionality to view the status and control your car remotely. In order to do so, the following is collected from the car, every time the key is taken out of the car. Please note that some of the car data listed below is also considered personal data.

  • Position of car
  • Data for fuel level
  • Average consumption of the latest trip
  • Average speed of the latest trip
  • Odometer
  • Trip meter
  • Brake fluid level
  • Bulb failures
  • Washer fluid level
  • Tyre pressure level
  • Door lock status
  • Engine ignition status
  • Parking heater
  • Hybrid battery status
  • Driving journal
  • Other car status indicators

Legal ground

Volvo will process the data listed above on the basis that such processing is necessary in order for us to be able to deliver the Volvo On Call service, in accordance with the terms and conditions applicable between you and Volvo. You will be unable to use the service unless you allow us to process your Personal data.

Storing and deleting data

Subscription

When your Volvo On Call subscription comes to an end, the details linked with this service, including your Personal data, will be deleted after 90 days. For information on how information linked to your Volvo ID is handled on termination of your contract, please see Terms and conditions for services.

Change of ownership

When a change of ownership of the car is registered in Volvo On Call, all data, including personal data, relating to the previous owner is permanently deleted. A change of ownership can be registered at a Volvo dealer or in the Volvo On Call app.

Driving journal

If the driving journal is activated in the Volvo On Call service, the data relating to trips is stored in Volvo's cloud for 100 days and then deleted. If you have a hybrid/Twin Engine model, data is also stored for the route. The driving journal for petrol and diesel cars only contains the start and finish positions for trips. If you deactivate the driving journal service, no data relating to your trips will be collected and any data collected will be deleted.

Third party

Volvo never shares data with third parties without the customer's consent.

Other

More information on Volvo's Processing of Personal data (including contact information for Volvo and Volvo's data protection officer, information on your rights and security measures undertaken to protect details) can be found in our Customer privacy policy.


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Information notice – Vehicle data analytics

Information Notice – General Data Analysis for Research & Development of Products and Services

Information notice – Real-Time Traffic Information

In order for Volvo Car Corporation (“Volvo”, “we”) to be able to provide you with all the functionality related to Real Time Traffic Information we need to process certain data.