Information Notice - Consumer requests


Volvo Car Ireland a legal entity with company registration number 182538 with address 5 Riverwalk, Citywest Business Park, Citywest, Dublin D24 TW13, hereinafter referred to as “Volvo Car Ireland” “we”, “our” and “us”, will as controller process your personal data as described below.

Purpose and legal basis for processing

We process the personal data that you provide to us in order to deliver the services, information and marketing communication that you have requested from us and for research and development activities in relation to our services and marketing communications. We also process your eventual response and interactions with the digital marketing communication that you receive in order to deliver relevant and high quality marketing communication to you and for statistical purposes. We may use your personal data for online and social profiling purposes in order to improve our marketing communication.

If you have accepted our use of cookies, we may combine your personal data with your online behavior on our web sites.

By submitting a request via the web, an app, a call center or other channel, you consent to our processing of your personal data as described above. You have the right to withdraw your consent to our processing of your personal data at any time. Please direct a request for withdrawal of consent to Volvo Cars using the contact information on please visit

Disclosure and recipients of your personal data

Your personal data will be disclosed to and processed by your selected dealer, our affiliates and our business partners for the above purposes. Any subsequent calls your selected retailer makes to you may be recorded for quality control and staff development purposes. Your personal data will also be disclosed to and processed by Volvo Car Corporation (a Swedish legal entity with registration number 556074-3089). In relation to our business partners located outside of EEA, we will transfer your personal data with the basis of the Standard Contractual Clauses adopted by the European Commission.

Retention time

We will process your personal data in relation to your request for services, information and marketing communication for a period of twelve (12) months from the date the service has been provided to you or from the time you have unsubscribed from further marketing communication from us.

Your rights and VCC contact information

For more information on your rights in relation to our processing of your personal data and contact details for further information and complaints as well as contact details to our Data Protection Officer, please visit