Problems logging in with Volvo ID

Problems logging in with Volvo ID

This article describes common problems regarding the login with Volvo ID. For example, if you have forgotten your password or your Volvo ID username.

Common problems

Forgotten your password

To reset your password, follow the instructions below:

Via Volvo Cars website

You can change your password directly on the Volvo Cars website.

If your market's website has this symbol: , press it.

Select option "Log in" All markets do not have access to website login. Contact your local Volvo dealer or Volvo Cars customer service for more information..

Select "Forgotten password".

Fill in your Volvo ID e-mail address.

You will receive an e-mail with a link which you can use to set a new password.

In the Volvo On Call appOnly applicable to Volvo On Call markets.

Start the Volvo On Call app.

Select "Log in"

Press "Forgotten password?" and follow the instructions.

Login failure after creation of a new account

Sometimes there can be a delay in the process which can result in an account becoming unavailable directly after creation. Try again after 24 hours and if the problem remains, contact your local Volvo dealer or Volvo Cars customer service for further assistance.

What is my Volvo ID (username)?

If you have connected your Volvo ID to your car, you can also access your Volvo ID on your centre console underSettings>Internet settings>Volvo ID. Your Volvo ID is the same as your registered e-mail address.

Unlock your Volvo ID

Your account will be locked after 5 failed attempts to log in to the Volvo On Call appOnly applicable to Volvo On Call markets.. You can unlock your account by clicking on "Forgotten password?" on the login screen (see "Forgotten your password" above for details).

Login failure after changing Volvo ID (user name)

Ensure that you have received a confirmation e-mail where you confirm your new user name. Once this has been done, you should be able to login with the new user name. If you did not receive the confirmation e-mail, your old username is probably still in place. Login and try to change your user name once more (see for details). If you need further assistance, contact your local Volvo dealer or Volvo Cars customer service.

Login failure after changed password

Try to login with your previous password. If this fails, see the instructions for ”Forgotten your password” above to reset your password.

E-mail failure

If you did not receive a confirmation e-mail after registering, make sure that you entered a valid e-mail address and that the e-mail was not stopped by a spam filter. Try to register your e-mail address again, see Create and register a Volvo ID .

More help

If you have not found a solution to a problem relating to Volvo ID and need more help, contact your local Volvo dealer or Volvo Cars Customer Service.

The services available may vary over time and depend on equipment level and market.

Services available on volvocars.com and for Volvo On CallOnly applies to Volvo On Call markets. may vary depending on market.

Car model/model year

Sensus Connect: Possible on car models of model year 2015 and S60, V60, XC60 of model year 2014 (week 46).

System

Volvo On Call

Sensus Connect

This article is applicable to

Car model/model year

Sensus Connect: Possible on car models of model year 2015 and S60, V60, XC60 of model year 2014 (week 46).

System

Volvo On Call

Sensus Connect

Listed under topics

Accounts & Login

Related information

Create and register a Volvo ID

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