Volvo ID

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Problems logging in with Volvo ID

This article describes problems that may arise when logging in with Volvo ID. For example, if you have forgotten your password or your Volvo ID username.The article applies to the XC90 from and including model year 2016 up to and including 2019. The S90 and V90 from and including model year 2017 up to and including 2019. The XC40 and XC60 from and including model year 2018 up to and including 2019. The S60 and V60 of model year 2019.

Character wheel and keyboard

Use the character wheel or the centre console's keypad for typing in and selecting options when you are entering an email address or using the browser, for example.

Volvo ID

Volvo ID is a personal ID that gives access to a wide range of personal Volvo services.In the event of problems logging in using Volvo ID, see instead.The article applies to the following models: the XC90 from and including model year 2016 up to and including 2019; the S90 and V90 from and including model year 2017 up to and including 2019; the XC40 and XC60 from and including model year 2018 up to and including 2019; as well as the S60 and V60 of model year 2019. If the information does not apply to your particular car model/model year, see instead.

Problems logging in with Volvo ID

This article describes common problems regarding the login with Volvo ID. For example, if you have forgotten your password or your Volvo ID username. The article applies to the V40, V70, XC70 and S80 from and including model year 2015 up to and including 2019. The S60, V60 and XC60 from and including model year 2014 up to and including 2018.

Volvo ID

Volvo ID is a personal ID that gives access to a wide range of Volvo services both online and in your car.In the event of problems logging in using Volvo ID, see instead.The article applies to the V40, V70, XC70 and S80 from and including model year 2015 up to and including 2019; as well as the S60, V60 and XC60 from and including model year 2014 up to and including 2018. If the information does not apply to your particular car model/model year, see instead.

Create and register a Volvo ID

You have to create a Volvo ID and then register it to your car to be able to access all connected services. This article describes how to create and register a Volvo ID to your car.The article applies to the XC90 from and including model year 2016 up to and including 2019. The S90 and V90 from and including model year 2017 up to and including 2019. The XC40 and XC60 from and including model year 2018 up to and including 2019. The S60 and V60 of model year 2019.

Create and register a Volvo ID

Updated 6/5/2020

Create and register a Volvo ID

You have to create a Volvo ID which you then register to your car in order to be able to access all connected services. This article describes how to create and register a Volvo ID to your car.

The article applies to the V40, V70, XC70 and S80 from and including model year 2015 up to and including 2019. The S60, V60 and XC60 from and including model year 2014 up to and including 2018.

Create a personal Volvo ID

To create a Volvo ID, you must register an email address or a mobile number and follow the instructions in the confirmation message sent to you. You can create a Volvo ID in the following ways:

  • Via your Volvo
  • Via volvocars.com

    Not available for all markets.

  • Via your Volvo dealer who can help you to create a Volvo ID on request

If you choose to create, or have already created, a Volvo ID using a method other than via the Volvo ID app in the car's centre display, you also need to register your Volvo ID to the car for access to all functions. For more information on how you register your Volvo ID to the car, see the section "Registering your Volvo ID to the car" lower down in this article.

Things to bear in mind when creating a Volvo ID

For security reasons, there are a number of requirements that need to be met when you choose username and password when creating a Volvo ID.

Username:

  • The username must be a valid email address or a mobile number that you have access to.
  • The length of the e-mail address must not exceed 60 characters in total.

Password:

  • Your password must consist of at least eight and no more than 20 characters.
  • It must contain upper case letters (A-Z), lower case letters (a-z) and numbers (0-9).
  • It is also possible to use certain special characters (# $%! & '* + ? - / = ^ _ `{|} ~).

Creating a Volvo ID via the centre console in your Volvo (equipped with Sensus Connect):

On the centre console: Press the connection button twice and select Apps.

In the Sensus Connect menu: Select Settings and press OK/MENU.

In the Sensus Connect menu: Select Volvo ID and enter your email address/mobile number under Register Volvo ID. For problems with entering special characters, see Character wheel and keyboard.

You will receive a message with instructions for completing the process.

P3/P4 - Support site - Connect button

The connection button.

P3/P4 - Support site - Register Volvo ID

Registered username.

Creating a Volvo ID via the Volvo On Call app

Only applicable to Volvo On Call markets

This instruction is only applicable for cars equipped with Volvo On Call.

Ensure that you have the latest version of the Volvo On Call appThe latest version of the app can, for example, be downloaded from Apple App Store or Google Play..

Select Create a Volvo ID from the homepage and follow the instructions.

When creating a Volvo ID via the Volvo On Call app, you also need to register your Volvo ID in the car in order to gain access to a range of Internet-connected functions.

Registering your Volvo ID in your connected car

To register your Volvo ID in your car and access Internet-connected features, follow the instructions below:

Create a Volvo ID as described in the instructions above (if you do not have a Volvo ID already).

Ensure that your car is connected to the Internet. For more information, see Connect to the Internet via mobile phone (Bluetooth) or Connect to the Internet via mobile phone (Wi-Fi).

On the centre console: Press the connection button twice and select Apps.

In the Sensus Connect menu: Select Settings and then Volvo ID.

In the Sensus Connect menu: Enter your Volvo ID under Register Volvo ID. If you have problems with entering special characters, see Character wheel and keyboard.

You will receive a confirmation e-mail in order to complete the registration.

Incomplete registration of Volvo ID

If you have problems with Volvo ID in your connected car, make sure you have completed all steps in the account setup process as described in the instructions above. You can also check the status of your Volvo ID in your car:

On the centre console: Press the connection button twice and select Apps.

In the Sensus Connect menu: Select Settings and then Volvo ID.

The status of your Volvo ID will be shown in the display. If setup has been successful, your Volvo ID will be displayed as registered.

If your Volvo ID is awaiting activation or if your Volvo ID is not shown, see the paragraph 'Register Volvo ID in your connected car' above or contact your local Volvo dealer or Volvo Cars customer service.

Remove all personal data

If you sell your Volvo and it is equipped with Sensus Connect, you should delete all personal data from the car and restore it to factory settings. See Delete user data from your Volvo for details.

Note

The services available may vary over time and depend on equipment level and market.

Services available on volvocars.com and for Volvo On CallOnly applies to Volvo On Call markets. may vary depending on market.

Interactive guide for Sensus Connect

If you want to explore the options that Sensus Connect has to offer more closely, please take a look at our interactive guide that you can find here Sensus Connect Guide.

Car model/model year

V40, V70, XC70 and S80 from and including model year 2015 to and including 2019.Applicable to cars fitted with Sensus Connect.

S60, V60 and XC60 from and including model year 2014 to and including 2018.Applicable to cars fitted with Sensus Connect.

The range of models, systems and services may vary depending on market.

For car models from and including model year 2020, see on-line manual for the model concerned.


This article is applicable to

Car model/model year

V40, V70, XC70 and S80 from and including model year 2015 to and including 2019.

S60, V60 and XC60 from and including model year 2014 to and including 2018.

The range of models, systems and services may vary depending on market.

For car models from and including model year 2020, see on-line manual for the model concerned.


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