Volvo ID

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Volvo ID

Volvo ID is a personal ID that gives access to a wide range of personal Volvo services.

Volvo ID

Volvo ID is a personal ID that gives access to a wide range of Volvo services both online and in your car.

Create and register a Volvo ID

Updated 11/25/2019

Create and register a Volvo ID

You have to create a Volvo ID and then register it to your car to be able to access all connected services. This article describes how to create and register a Volvo ID to your car.

Create a personal Volvo ID

Personal Volvo ID

To create a Volvo ID, you need to register an e-mail address and follow the instructions in the confirmation message sent to you as part of the process.

The following methods are available to create a Volvo ID:

  • Via the Volvo ID app in the car's centre display.
  • Via the Volvo On Call app

    Applicable to Volvo On Call markets only.

    .
  • Via https://www.volvocars.com

    Not available for all markets.

    .
  • Via your Volvodealer who can help you to create a Volvo ID on request.

If you choose to create, or have already created, a Volvo ID using a method other than via the Volvo ID app in the car's centre display, you also need to register your Volvo ID to the car for access to all functions. For more information on how you register your Volvo ID to the car, see the section "Registering your Volvo ID to the car" lower down in this article.

Things to bear in mind when creating a Volvo ID

For security reasons, there are a number of requirements that need to be met when you choose username and password when creating a Volvo ID.

Username:

  • The username must be a valid e-mail address that you have access to.
  • The length of the e-mail address must not exceed 60 characters in total.

Password:

  • Your password must consist of at least eight and no more than 20 characters.
  • It must contain upper case letters (A-Z), lower case letters (a-z) and numbers (0-9).
  • It is also possible to use certain special characters (# $%! & '* + ? - / = ^ _ `{|} ~).

Creating a Volvo ID via the Volvo On Call app

This instruction is only applicable for cars equipped with Volvo On CallOnly applicable to Volvo On Call markets..

Ensure that you have the latest version of the Volvo On Call app

The latest version of the app can, for example, be downloaded from Apple App Store or Google Play.
.

Select Create a Volvo ID from the homepage and follow the instructions.

When creating a Volvo ID via the Volvo On Call app you also need to register the e-mail address in the car to gain access to a range of Internet-connected functions, see the instructions below under "Register your Volvo ID to your car".

Creating a Volvo ID via the Volvo ID in-car app

Download the Volvo ID app from Download Centre in the app view in the centre display if you have not already done so. For information on how to download apps, see Downloading and updating apps.

Start the app and register a personal e-mail address.

Follow the instructions sent automatically to the e-mail address you specified.

A Volvo ID has now been created and the ID is automatically registered to the car. Volvo ID services can now be used.

Creating a Volvo ID via volvocars.com

Select your market at https://www.volvocars.com. You can then select "Create a new Volvo ID" on the upper right of the page.

Note

The option to manage a Volvo ID via volvocars.com is not available for all markets. If the option is not available in your market, use one of the other methods described in this article for creating a Volvo ID.

Register your Volvo ID to your car

If your Volvo ID was created online or using the Volvo On Call app, register it to your car:

Download the Volvo ID app from Download Centre in the app view in the centre display. For information on how to download apps, see Downloading and updating apps.

Note

To download apps, the car must be connected to the Internet. For information on how to connect your car to the Internet, see Connect to the Internet via your mobile phone (WiFi).

Start the app and enter your Volvo ID/e-mail address.

Follow the instructions sent automatically to the e-mail address associated with your Volvo ID.

Your Volvo ID has now been registered to your car. You can now use Volvo ID services.

Note

The services available may vary over time and depend on equipment level and market.

Services available on volvocars.com and for Volvo On CallOnly applies to Volvo On Call markets. may vary depending on market.

Car model/model year

XC90 and XC90 Twin Engine of model year 2016 onwards

S90, V90 and V90 Cross Country of model year 2017 onwards

XC40, XC60, XC60 Twin Engine, V90 Twin Engine and S90 Twin Engine of model year 2018 onwards

V60, V60 Twin Engine and V60 Cross Country of model year 2019 onwards

S60 and S60 Twin Engine of model year 2020 onwards

The range of models may vary depending on market.


This article is applicable to

Car model/model year

XC90 and XC90 Twin Engine of model year 2016 onwards

S90, V90 and V90 Cross Country of model year 2017 onwards

XC40, XC60, XC60 Twin Engine, V90 Twin Engine and S90 Twin Engine of model year 2018 onwards

V60, V60 Twin Engine and V60 Cross Country of model year 2019 onwards

S60 and S60 Twin Engine of model year 2020 onwards

The range of models may vary depending on market.


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Character wheel and keyboard

Use the character wheel or the centre console's keypad for typing in and selecting options when you are entering an email address or using the browser, for example.

Problems logging in with Volvo ID

This article describes common problems regarding the login with Volvo ID. For example, if you have forgotten your password or your Volvo ID username.

Create and register a Volvo ID

You have to create a Volvo ID which you then register to your car in order to be able to access all connected services. This article describes how to create and register a Volvo ID to your car.

Problems logging in with Volvo ID

This article describes problems that may arise when logging in with Volvo ID. For example, if you have forgotten your password or your Volvo ID username.