Volvo ID

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Problems logging in with Volvo ID

This article describes problems that may arise when logging in with Volvo ID. For example, if you have forgotten your password or your Volvo ID username.The article applies to the XC90 from and including model year 2016 up to and including 2019. The S90 and V90 from and including model year 2017 up to and including 2019. The XC40 and XC60 from and including model year 2018 up to and including 2019. The S60 and V60 of model year 2019.

Character wheel and keyboard

Use the character wheel or the centre console's keypad for typing in and selecting options when you are entering an email address or using the browser, for example.

Volvo ID

Volvo ID is a personal ID that gives access to a wide range of personal Volvo services.In the event of problems logging in using Volvo ID, see instead.The article applies to the following models: the XC90 from and including model year 2016 up to and including 2019; the S90 and V90 from and including model year 2017 up to and including 2019; the XC40 and XC60 from and including model year 2018 up to and including 2019; as well as the S60 and V60 of model year 2019. If the information does not apply to your particular car model/model year, see instead.

Problems logging in with Volvo ID

Updated 6/5/2020

Problems logging in with Volvo ID

This article describes common problems regarding the login with Volvo ID. For example, if you have forgotten your password or your Volvo ID username.

The article applies to the V40, V70, XC70 and S80 from and including model year 2015 up to and including 2019. The S60, V60 and XC60 from and including model year 2014 up to and including 2018.

Common problems

Forgotten your password

To reset your password, follow the instructions below:

Via Volvo Cars website

You can change your password directly on the Volvo Cars website.

If your market's website has this symbol: , press it.

Select option "Log in" All markets do not have access to website login. Contact your local Volvo dealer or Volvo Cars customer service for more information..

Select "Forgotten password".

Fill in the username for your Volvo ID (email address/mobile number).

You will receive a message with a link which you can use to set a new password.

In the Volvo On Call appOnly applicable to Volvo On Call markets.

Start the Volvo On Call app.

Select "Log in"

Press "Forgotten password?" and follow the instructions.

Login failure after creation of a new account

Sometimes there can be a delay in the process which can result in an account becoming unavailable directly after creation. Try again after 24 hours and if the problem remains, contact your local Volvo dealer or Volvo Cars customer service for further assistance.

What is my Volvo ID (username)?

If you have Connected your Volvo ID to your car, you can also access your Volvo ID on your centre console under Settings>Internet settings>Volvo ID. Your Volvo ID is identical to the registered email address/mobile number.

Unlock your Volvo ID

Your account will be locked for 15 minutes after 5 failed attempts to log in to the Volvo On CallOnly applicable to Volvo On Call markets. app. You may then try again.

Login failure after changing Volvo ID (user name)

Ensure that you have received a confirmation e-mail where you confirm your new user name. Once this has been done, you should be able to login with the new user name. If you did not receive the confirmation e-mail, your old username is probably still in place. Login and try to change your user name once more (see for details). If you need further assistance, contact your local Volvo dealer or Volvo Cars customer service.

Login failure after changed password

Try to login with your previous password. If this fails, see the instructions for ”Forgotten your password” above to reset your password.

E-mail failure

If you did not receive a confirmation e-mail after registering, make sure that you entered a valid e-mail address and that the e-mail was not stopped by a spam filter. Try to register your e-mail address again, see Create and register a Volvo ID .

More help

If you have not found a solution to a problem relating to Volvo ID and need more help, contact your local Volvo dealer or Volvo Cars Customer Service.

Note

The services available may vary over time and depend on equipment level and market.

Services available on volvocars.com and for Volvo On CallOnly applies to Volvo On Call markets. may vary depending on market.

Car model/model year

V40, V70, XC70 and S80 from and including model year 2015 to and including 2019.Applicable to cars fitted with Sensus Connect.

S60, V60 and XC60 from and including model year 2014 to and including 2018.Applicable to cars fitted with Sensus Connect.

The range of models, systems and services may vary depending on market.

For car models from and including model year 2020, see on-line manual for the model concerned.


This article is applicable to

Car model/model year

V40, V70, XC70 and S80 from and including model year 2015 to and including 2019.

S60, V60 and XC60 from and including model year 2014 to and including 2018.

The range of models, systems and services may vary depending on market.

For car models from and including model year 2020, see on-line manual for the model concerned.


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Volvo ID

Volvo ID is a personal ID that gives access to a wide range of Volvo services both online and in your car.In the event of problems logging in using Volvo ID, see instead.The article applies to the V40, V70, XC70 and S80 from and including model year 2015 up to and including 2019; as well as the S60, V60 and XC60 from and including model year 2014 up to and including 2018. If the information does not apply to your particular car model/model year, see instead.

Create and register a Volvo ID

You have to create a Volvo ID and then register it to your car to be able to access all connected services. This article describes how to create and register a Volvo ID to your car.The article applies to the XC90 from and including model year 2016 up to and including 2019. The S90 and V90 from and including model year 2017 up to and including 2019. The XC40 and XC60 from and including model year 2018 up to and including 2019. The S60 and V60 of model year 2019.

Create and register a Volvo ID

You have to create a Volvo ID which you then register to your car in order to be able to access all connected services. This article describes how to create and register a Volvo ID to your car.The article applies to the V40, V70, XC70 and S80 from and including model year 2015 up to and including 2019. The S60, V60 and XC60 from and including model year 2014 up to and including 2018.