Volvo ID

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Problems logging in with Volvo ID

This article describes problems that may arise when logging in with Volvo ID. For example, if you have forgotten your password or your Volvo ID username.The article applies to the XC90 from and including model year 2016 up to and including 2019. The S90 and V90 from and including model year 2017 up to and including 2019. The XC40 and XC60 from and including model year 2018 up to and including 2019. The S60 and V60 of model year 2019.

Character wheel and keyboard

Use the character wheel or the centre console's keypad for typing in and selecting options when you are entering an email address or using the browser, for example.

Volvo ID

Volvo ID is a personal ID that gives access to a wide range of personal Volvo services.In the event of problems logging in using Volvo ID, see instead.The article applies to the following models: the XC90 from and including model year 2016 up to and including 2019; the S90 and V90 from and including model year 2017 up to and including 2019; the XC40 and XC60 from and including model year 2018 up to and including 2019; as well as the S60 and V60 of model year 2019. If the information does not apply to your particular car model/model year, see instead.

Problems logging in with Volvo ID

This article describes common problems regarding the login with Volvo ID. For example, if you have forgotten your password or your Volvo ID username. The article applies to the V40, V70, XC70 and S80 from and including model year 2015 up to and including 2019. The S60, V60 and XC60 from and including model year 2014 up to and including 2018.

Volvo ID

Updated 7/1/2020

Volvo ID

Volvo ID is a personal ID that gives access to a wide range of Volvo services both online and in your car.

In the event of problems logging in using Volvo ID, see Problems logging in with Volvo ID instead.

The article applies to the V40, V70, XC70 and S80 from and including model year 2015 up to and including 2019; as well as the S60, V60 and XC60 from and including model year 2014 up to and including 2018. If the information does not apply to your particular car model/model year, see Volvo ID instead.

Volvo ID

The services available may vary over time and vary depending on equipment level and market.

Volvo ID is a personal login which consists of a username (email address/mobile number) and a password. Volvo ID is used when logging in to a series of connected services from Volvo, see information below. For information on how to set up a Volvo ID, see Create and register a Volvo ID .

Examples of services

Online services requiring Volvo ID are described below.

Cars equipped with Sensus Connect

Note

From and including February 2020, it is no longer possible to send map destinations from websites to the car.

    Note

    If there is a problem with the "Book service and repair" feature, contact your Volvo dealer.

    Note

    The services available may vary over time and depend on equipment level and market.

    Services available on volvocars.com and for Volvo On CallOnly applies to Volvo On Call markets. may vary depending on market.

    Why have a Volvo ID?

    A Volvo ID consists of a username and a password and it gives you access to Volvo's different services.

    Note

    When you change the username/password for a service (e.g. Volvo On CallOnly applies to Volvo On Call markets.) it will also be changed automatically for other services that require a Volvo ID.

    Car model/model year

    V40, V70, XC70 and S80 from and including model year 2015 to and including 2019.Applicable to cars fitted with Sensus Connect.

    S60, V60 and XC60 from and including model year 2014 to and including 2018.Applicable to cars fitted with Sensus Connect.

    The range of models, systems and services may vary depending on market.

    For car models from and including model year 2020, see on-line manual for the model concerned.


    This article is applicable to

    Car model/model year

    V40, V70, XC70 and S80 from and including model year 2015 to and including 2019.

    S60, V60 and XC60 from and including model year 2014 to and including 2018.

    The range of models, systems and services may vary depending on market.

    For car models from and including model year 2020, see on-line manual for the model concerned.


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    Create and register a Volvo ID

    You have to create a Volvo ID and then register it to your car to be able to access all connected services. This article describes how to create and register a Volvo ID to your car.The article applies to the XC90 from and including model year 2016 up to and including 2019. The S90 and V90 from and including model year 2017 up to and including 2019. The XC40 and XC60 from and including model year 2018 up to and including 2019. The S60 and V60 of model year 2019.

    Create and register a Volvo ID

    You have to create a Volvo ID which you then register to your car in order to be able to access all connected services. This article describes how to create and register a Volvo ID to your car.The article applies to the V40, V70, XC70 and S80 from and including model year 2015 up to and including 2019. The S60, V60 and XC60 from and including model year 2014 up to and including 2018.