Differences between insurance, warranty and roadside assistance
These services cover different types of car-related issues. Understanding the differences can help you contact the right provider.
Warranty
A warranty covers faults caused by manufacturing and material defects. Warranty terms and coverage periods vary by market and car.
- Accidental damage
- Wear and tear
- Misuse or neglect
If you believe a fault may be covered by a warranty, contact or visit an authorised Volvo workshop. The workshop will assess the fault and advise whether the issue is covered by the warranty.
Insurance
Insurance helps cover financial losses resulting from events such as accidents, theft, fire, weather, or damage involving third parties. It is provided by an insurance company and coverage depends on your insurance policy. Volvo support does not handle insurance claims.
- Manufacturing defects
- Normal wear and tear
- Most mechanical breakdowns
To make an insurance claim, contact your insurer and follow their claims process.
Roadside assistance
Roadside assistance provides help if your car cannot be driven due to issues such as a breakdown, a discharged battery, or a puncture. Depending on your car, market and coverage, assistance may be available through Volvo Assistance or another roadside assistance provider.
- Repair costs
- Accident damage repairs
- Defects covered by a warranty
You can read about how to contact roadside assistance in your car's user manual.
Which service your situation is covered by
| Situation | Usually covered by |
|---|---|
| Manufacturing defect | Warranty |
| Accident damage | Insurance |
| Theft or fire | Insurance |
| Breakdown or non-start | Roadside assistance |
| Towing after a breakdown | Roadside assistance |
| Wear and tear | Usually not covered |
For further assistance, visit Volvo's Contact us page and select your market to find local contact information.