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Volvo On Call Change of ownership

If you buy a used car which is equipped with Volvo On Call, there are a couple of things you need to do before you can use the Volvo On Call services. These steps are described in this article.

Volvo ID

Volvo ID is a personal ID that gives access to a wide range of personal Volvo services.

Connect the Volvo On Call app to your Volvo

To be able to use the Volvo On Call app services, you need to link the Volvo On Call app to your car. This article describes what to do.

Personal Volvo ID

If several of you share a car, every user has their own Volvo ID. It is possible to use several Volvo ID for the same car and also to link several cars to the same Volvo ID.

Volvo ID

Volvo ID is a personal ID that gives access to a wide range of Volvo services both online and in your car.

Getting started with Volvo On Call

Volvo On Call is a built-in assistance system that works together with an app to allow you to control your Volvo remotely. This article describes how to get started with Volvo On Call and the Volvo On Call app. The following information only applies to cars of model year 2017 onwards, as well as the XC90 and XC90 Twin Engine, equipped with Volvo On Call.

Create and register a Volvo ID

You have to create a Volvo ID and then register it to your car to be able to access all connected services. This article describes how to create and register a Volvo ID to your car.

Character wheel and keyboard

Use the character wheel or the centre console's keypad for typing in and selecting options when you are entering an email address or using the browser, for example.

Getting started with Volvo On Call

Updated 9/17/2019

Getting started with Volvo On Call

Volvo On Call is a built-in assistance system with an app that gives you the facility to control your Volvo remotely. This article describes how to get started with Volvo On Call and with the Volvo On Call app. The following information only applies to cars of model year 2012-2016 equipped with Volvo On Call.

For cars of model year 2017 onwards, as well as for the XC90 and XC90 Twin Engine, see Getting started with Volvo On Call

Before you collect your Volvo On Call car

Volvo On Call is a factory option when you buy a new Volvo. Before you collect your new Volvo with Volvo On Call from your dealer, it is a good idea to have downloaded the Volvo On Call appApplies to model year 2012 or later. and tried it out in demo mode. The demo version allows you to try out most of the functions and gives you an idea of how the app is used. The app can be downloaded for free from the Apple AppStore or Google Play.

Available app functions

The app functions available may vary depending on which Volvo model you have and which mobile device you are using. For more information, see Available Volvo On Call app functions for each Volvo model and Volvo On Call Compatible devices.

Activate Volvo On Call

Before you collect your new Volvo, the dealer activates Volvo On Call. At the same time, a PIN code for Volvo On Call is automatically generated and sent to you. The PIN code is used for security reasons to identify you as the owner of your Volvo (or another approved person, such as a family member) and can work as a car key. For more information about the PIN code, see Volvo On Call PIN code.

Create a Volvo ID and link the Volvo On Call app to your Volvo

You need a Volvo ID in order to use Volvo On Call. If you do not have one already, you will need to create one, see Create and register a Volvo ID .

When buying a used Volvo with Volvo On Call

If you have bought a used Volvo with Volvo On Call, it is important to delete data from the previous owner and add your own details to make the service work. Visit an authorised Volvo dealer to get help with this. For more information, see Volvo On Call Change of ownership.

Note

To be able to use the Volvo On Call app, the following are required:

  • Your Volvo is of model year 2012 or later and is equipped with Volvo On Call.
  • You have a valid Volvo On Call subscription.
  • Your Volvo has a valid Volvo On Call subscription. If you are uncertain whether your Volvo has a valid Volvo On Call subscription, visit the nearest authorised Volvo dealer.

Car model/model year

Cars of model year 2012 and later equipped with Volvo On Call

System

Volvo On Call


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This article is applicable to

Car model/model year

Cars of model year 2012 and later equipped with Volvo On Call

System

Volvo On Call

Problems logging in with Volvo ID

This article describes common problems regarding the login with Volvo ID. For example, if you have forgotten your password or your Volvo ID username.

Volvo On Call Change of ownership

If you buy a used car which is equipped with Volvo On Call, there are a couple of things you need to do before you can use the Volvo On Call services. These steps are described in this article.

Create and register a Volvo ID

You have to create a Volvo ID which you then register to your car in order to be able to access all connected services. This article describes how to create and register a Volvo ID to your car.

Volvo On Call PIN code

To use the Volvo On Call-related services you need a Volvo On Call PIN code.

Personal Volvo ID

If several of you share a car, every user has their own Volvo ID. It is possible to use several Volvo ID for the same car and also to link several cars to the same Volvo ID.

Problems logging in with Volvo ID

This article describes problems that may arise when logging in with Volvo ID. For example, if you have forgotten your password or your Volvo ID username.