Customer Lifetime Parts Warranty

Quality and reassurance

With Customer Lifetime Parts Warranty, repairs carried out on your Volvo are covered for defects in material or workmanship for as long as you own the car.

A little extra peace of mind

When you let your Volvo workshop take care of your car, you will be eligible for our Customer Lifetime Parts Warranty. So, letting our expert technicians repair your Volvo using Volvo Genuine Parts will always give you a little extra peace of mind – no matter how many miles you’ve driven it.

Find A Dealer

Only available at authorised Volvo workshops

Volvo Cars warrants that all parts installed at an authorised Volvo workshop will be free from defects in material or workmanship. The coverage includes the labour to replace the covered replacement part. The warranty does not cover accessories, wear & tear parts or consumables. There is no coverage for parts needing replacement due to any outside influence. Please get in touch with your preferred authorised Volvo dealer for more info.

Find A Dealer

FAQ

  • What happens if the car is sold within the family?

    When the car changes registered owner the warranty ends, even if the transfer is within the family.

  • Why not Lifetime Warranty on parts from factory?

    Parts on new cars from factory follow New Car Warranty.

  • Why not Lifetime Warranty on parts bought earlier?

    Customer Lifetime Parts Warranty applies only to parts bought after the introduction of the concept in your market.

  • I don’t have a receipt. Can I still claim Customer Lifetime Parts Warranty?

    No. Without receipt (or other valid documentation about the purchase such as an invoice), the warranty can’t be claimed. Contact your Volvo authorized workshop to find out if it is possible to obtain a copy of an old receipt.

  • My part breaks down in another country than it was bought in. What happens?

    If you bought your part in a market with Customer Lifetime Parts Warranty you will get help at a Volvo authorized workshop in the country where the part breaks down. The same procedure with clearing between NSCs as for general parts warranty will apply.

  • Is there a maximum number of times the same part can be replaced within Customer Lifetime Parts Warranty?

    No.

  • Do I get Customer Lifetime Parts Warranty if I buy a Volvo genuine spare part and install it myself or at a workshop outside the Volvo network.

    No, the warranty only applies when the part is bought and installed at an authorized Volvo workshop.

  • Does the warranty apply if a Volvo genuine part has been bought and installed at a wholesale dealer?

    No, the warranty only applies when the part is bought and installed at an authorized Volvo workshop.

  • Is Customer Lifetime Parts Warranty valid for Remanufactured parts?

    Yes, the warranty is valid also for remanufactured Volvo Genuine parts that were sold and installed through the Volvo authorized workshops.

  • Which parts are included and not included in the offer Customer Lifetime Parts Warranty?

    Parts like gearbox, AC compressor and steering gears are included while wear and tear parts such as brake pads and wiper blades are not included and therefore not eligible for Customer Lifetime Parts Warranty. For full scope, see warranty manual.

  • What if a failing part that causes failure on other parts, will these parts also be covered?

    Yes, parts that fails due to a defect in another part (that is eligible for Customer Lifetime Parts Warranty) will also be replaced free of charge.

  • Are shock absorbers wear and tear parts?

    Yes. Damage due to wear and tear is not covered by the Customer Lifetime Parts Warranty.

  • What if there are multiple users of the vehicle during the ownership of one single owner?

    For Customer Lifetime Parts Warranty to be valid the owner of the vehicle must remain the same from the time the part was changed. Multiple users will not affect the validity if the owner stays the same.

  • If a part is changed during new car warranty, any form of extended warranty or other warranty will Customer Lifetime Parts Warranty apply?

    No, Customer Lifetime Parts Warranty is only applicable when the customer pays the part.

  • Will Customer Lifetime Parts Warranty be valid if a part is only paid partially by the customer? E.g. the other part of the cost is paid by insurance or good will.

    Yes, parts that are partially paid by the customer is eligible to Customer Lifetime Parts Warranty.

  • Will Customer Lifetime Parts Warranty be valid if the part was paid by an insurance company?

    Customer Lifetime Parts Warranty will be possible to claim if the customer can; show a detailed original invoice of the work done at a Volvo authorized workshop where part numbers are stated and prove that they were the owner of the vehicle at the time of part installation.

  • Is labor cost included?

    Yes, Customer Lifetime Parts Warranty covers both part and labor cost.

  • Will there be a cost increase on parts due to the introduction of Customer Lifetime Parts Warranty?

    No, this is just an extended offer to our customers where each NSC stands for the financial risk.

  • What if the owner is a company, e.g. a taxi or leasing?

    These warranty cases are to be handled as they are handled today. If you have a special set up today, continue with that. If not, Customer Lifetime Parts Warranty will be applicable also for these customers. However, note that it still needs to be possible to prove that a possible failure is material or manufacturing related.

  • Does the customer need to perform the scheduled maintenance/service in a Volvo Authorised workshop for Customer Lifetime Parts Warranty to remain valid?

    Vehicles that have not visited our service network for more than 2 years (after expiry of warranty) will need to undergo the Volvo Health Check to ensure that the vehicle is in good condition and not been modified or tempered in any way. This would be required for purchase of electronic-related items, engine and transmission units.

    After the purchase of these parts, the vehicle must be sent back to the Volvo authorised dealership for subsequent services.