Security services

Security services with Volvo On Call

Updated 7/23/2018

Security services for assistance in the event of theft, or remote unlocking if the keys have been lost or locked in the car.

Volvo's security services are designed to minimise the risk of the owner losing his/her car. If the car is stolen, it can also be traced and possibly deactivated.

If the car is de-energised then Volvo On Call's spare battery engages.

In addition to safety and security services, certain markets offer an enhanced security system as an option:

Security system certified in accordance with Stichting VbV which fulfils the requirements in accordance with Track & Tracing, TT03Only applies to the Netherlands., Does not apply to the V40/V40 Cross Country..

Theft Notification (TN)

Automatic signal to the VOC Service Centre in the event of break-in or theft (if the car's alarm system has been activated).

If the car's alarm system is activated then the VOC Service Centre will be notified automatically after a certain time. If the alarm is switched off using the remote control key then the service will be interrupted.

Stolen Vehicle Tracking (SVT)

If theft or other unauthorised use of the car has been discovered, then the car's owner along with the police and the VOC Service Centre agree that the car should be traced. The VOC Service Centre sends a message to the car to determine the car's position. Following which, the police or other authority are contacted.

Note

This also applies if the car has been stolen using the associated remote control key.

Remote Door Unlock (RDU)

If the car's remote control key has been lost or locked in the car, it is possible to remotely unlock the car within the next 14 days assisted by the VOC Service Centre after the required verification with PIN code has been approved. Following which, the VOC Service Centre unlocks the car remotely according to agreement.

Remote Vehicle Immobiliser (RVI)

Certain markets.

Monitoring and deactivation of a stolen car.

If the car is stolen then the owner or authorities contact the VOC Service Centre.

Note

This also applies if the car has been stolen using the associated remote control key.

After having been in contact with the authorities, the VOC Service Centre then deactivates the remote control keys to prevent the car from being started. A deactivated car can only be restarted by contacting the VOC Service Centre and when the required verification with PIN code has been approved. Following which, the VOC Service Centre performs activation of the car.

Unauthorised Movement Detection (UMD)*

Only applies to the Netherlands.

,

Does not apply to the V40/V40 Cross Country.

UMD (Unauthorized Movement Detection) is a system for monitoring unauthorised movement.

Unauthorised movement involves moving the vehicle with the engine switched off. If the system detects unauthorised movement of the vehicle then VOC Customer Service will be notified automatically.

Examples of unauthorised movement include towing or loading and transport on a trailer. Note, for example, that ferry crossing and car train are also counted as unauthorised movement when the engine is switched off. In these situations the UMD must be temporarily deactivated (see the section, Reduced alarm level, in the owner's manual for the car).


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