Volvo On Call

Personal data

Updated 7/23/2018

Personal data that are processed in connection with the Volvo On Call (VOC) service.

Volvo's sales companies, see table below, and Volvo Personvagnar AB, are responsible for the personal data processed in connection with the service. All processing is performed in accordance with good practice and legislation in force with regard to the processing of personal data.


Sales companies


Volvo Cars NV


Volvo Car UK Ltd


Volvo Automobiles France SAS

The Netherlands

Volvo Cars Nederland B.V.


Volvo Auto Italia S.p.A.


Volvo Personbiler Norge AS


Volvo Car Polska Sp. z o.o.


Volvo Car Portugal S.A.


Limited Liability Company Volvo Cars


Volvo Car España S.L.


Volvo Personbilar Sverige AB


Volvo Car Germany GmbH


Volvo Auto Oy Ab


Volvo Personvagne Danmark A/S


Volvo Car Austria GmbH


Volvo Automobile (Schweiz) AG

Purpose of the data processing

Personal data are used by Volvo with cooperating partners, both within and outside the EU/EEA, in order to provide and develop the service.

What personal data are processed?

The personal data processed belong mainly to the following three categories.

  • Personal data that the customer provides in connection with activation of the service and in other contacts with Volvo such as name, address, phone number, type of service and its duration.
  • Information is sent automatically from the vehicle when a certain event covered by the service occurs. This type of message contains vehicle ID (VIN), the time when the service is used, type of service, whether the airbags have been deployed, whether the seatbelt tensioners have been deployed, current amount of fuel, current temperature inside and outside the vehicle, whether doors and windows are locked or opened as well as the vehicle's last six locations with speed and direction.
  • Other information that can be linked to the customer includes phone calls with people in the vehicle, the service centre that supplied the service and records created by the service centre operator.

Who may have access to the personal data?

Volvo uses subcontractors in order to provide the service. These subcontractors work on behalf of Volvo and may only process personal data to the extent required in order to provide the service. All subcontractors are bound by agreements requiring them to observe confidentiality and to treat personal data in accordance with legislation in force.

Screening procedures

The personal data required to supply the service are stored during the agreement period and thereafter for as long as required in order for Volvo to fulfil its obligations in accordance with the law and other statutes. Data generated during the events covered by the service are deleted three months after the incident occurred.

Correction and extracts from the register

Private individuals are entitled to request that inaccurate information be corrected and to obtain extracts from the register that show what personal data are being processed. To correct personal data, please contact Volvo's customer service. A request for an extract from the register must be made in writing and be signed by the applicant, and include information on name, address and customer number. The request must be sent to Volvo Personvagnar AB, Data Protection Officer, Dept. 50090, HB3S, 405 31 Göteborg, Sweden.

Consent to the processing of personal data

By activating the subscription in accordance with what is stated in the instructions in this document, the user agrees to the processing of personal data that is carried out in connection with the VOC service.

Did this help?