Contact VOC service centre.
When the VOC Service Centre has verified the car's owner or other authorised individual using the PIN code, an unlocking signal is sent to the car according to agreement.
The tailgate must be opened in order to unlock the doors. Press gently on the rubberised plate below the tailgate handle to open.
If the tailgate is not opened within a time pre-set by the VOC service centre, the tailgate will be relocked.
If, for example, the car is parked in a parking garage, the remote unlocking function may possibly be disrupted due to poor reception.