The Volvo Cars app provides access to connected services and functions that make it possible to control your car remotely.

Using GPS positioning and GSM technology, Volvo support will help you if your car is stolen.Does not apply to cars with Google built-in.

Theft warning and tracking 

There are certain preparations you need to complete in order to get started with connected services. Cars equipped with Google built-in are supplied with digital services.

Getting started with connected services

If you need roadside assistance or emergency assistance services, there are different ways in which you can get this assistance. This article describes how to get in touch with a Volvo support for appropriate assistance.

Roadside assistance and emergency assistance services

For cars with the Volvo On Call system, Volvo On Call is a subscription service. Your subscription includes emergency assistance and security services as well as app services. Cars equipped with Google built-inApplies to XC40 Recharge (electric car) of model year 2021 onwards. S90, S90 Recharge, V90, V90 Recharge, V90 Cross Country, XC60, XC60 Recharge, C40 Recharge (electric car) of model year 2022 onwards. are supplied with a subscription to digital services, which provides access to connected functions in the Volvo Cars app, as well as additional services. The subscription is valid for 4 years.

Subscription

For cars equipped with the Volvo On Call system, Volvo On Call is a subscription service. You can choose between different time periodsAvailable options may vary depending on market. when you extend or reactivate your Volvo On Call subscription.Cars equipped with Google built-inApplies to XC40 Recharge (electric car) of model year 2021 onwards. S90, S90 Recharge, V90, V90 Recharge, V90 Cross Country, XC60, XC60 Recharge, C40 Recharge (electric car) of model year 2022 onwards. are supplied with a subscription to digital services, which provides access to connected functions in the Volvo Cars app, as well as additional services. The subscription is valid for 4 years.

Extending your subscription

In the event of a change of ownership, there are some steps that need to be taken to unlink the previous owner and give the new owner the option to link the Volvo Cars app to the car.

Change of ownership with connected services

Phone numbers for Volvo support in different markets are listed here.

Phone number for Volvo support

For cars with Volvo On Call, a PIN code is used to verify that a user is authorised to use Volvo On Call services in a certain car.A PIN code is not used for cars with Google built-in.

 PIN code

To unlock your car via Volvo supportServices linked to Volvo support are limited in certain markets. Contact a local Volvo dealer or customer support for more information on functions in your market.:

Remote Door Unlock (RDU)

For questions on using the car, the ON CALL button can be used to make contact with Volvo support. An operator is available to answer 24 hours a day.

Customer Service

The car's systems that have contact with the Volvo Cars app are programmed to close when the car is not used for a long period.

Availability of connected services

This article describes how the car's connected services work when you are driving abroad.

Connected services abroad

Practical information

With certain phones you can allow the Volvo Cars app access to your calendar and get reminders directly in the app about meetings 24 hours before the event is due to take place. It is also possible to receive directions to the planned meeting sent from the app to the car.

Calender function with the Volvo Cars app

With a virtual assistant, such as Siri, you can control certain Volvo Cars app functions by only using your voice. For example, you can check that the doors are locked.

Voice control in the Volvo Cars app

In the Volvo Cars app, you can see status and maintenance messages for your car. These can notify you if anything needs to be reviewed or rectified.

Maintenance messages in the Volvo Cars app

Frequently asked questions about the Volvo Cars app

You can use the Volvo Cars app to control your car through different app functionsCertain functions require that both car and mobile device have mobile coverage or other Internet connection..

Volvo Cars app

If your car is equipped with Volvo's navigation system Sensus Navigation* then you can use the Volvo Cars app to send a destination, e.g. hotels, shops, cinemas and restaurants to the car to make the destination available in the navigation system.

Sending a destination to the car's navigation system using the Volvo Cars app

This article describes problems that may arise when logging in with Volvo ID. For example, if you have forgotten your password or your Volvo ID username.The article applies to the XC90 from and including model year 2016 up to and including 2019. The S90 and V90 from and including model year 2017 up to and including 2019. The XC40 and XC60 from and including model year 2018 up to and including 2019. The S60 and V60 of model year 2019.

Problems logging in with Volvo ID

The Volvo Cars app is compatible with different mobile devices and operating systems.

Devices compatible with the Volvo Cars app

Volvo ID is a personal ID that gives access to a wide range of personal Volvo services.In the event of problems logging in using Volvo ID, see <a href="?id=f9478c15623c1a9ec0a8015169acb654&amp;documentType=supportArticle">Problems logging in with Volvo ID</a> instead.The article applies to the following models: the XC90 from and including model year 2016 up to and including 2019; the S90 and V90 from and including model year 2017 up to and including 2019; the XC40 and XC60 from and including model year 2018 up to and including 2019; as well as the S60 and V60 of model year 2019. If the information does not apply to your particular car model/model year, see <a href="?id=8ef4b5e5ab600aadc0a801512409b2f0&amp;documentType=supportArticle"> Volvo ID</a> instead.

Volvo ID

To be able to use the services in the Volvo Cars app, the app needs to be connected to the car first. You also need a Volvo ID which you can get at volvocars.com or the first time the Volvo Cars app is started.

Connecting the Volvo Cars app to the car

This article describes common problems regarding the login with Volvo ID. For example, if you have forgotten your password or your Volvo ID username. The article applies to the V40, V70, XC70 and S80 from and including model year 2015 up to and including 2019. The S60, V60 and XC60 from and including model year 2014 up to and including 2018.

Volvo ID is a personal ID that gives access to a wide range of Volvo services both online and in your car.In the event of problems logging in using Volvo ID, see <a href="?id=e0536490ab137568c0a801516d21b683&amp;documentType=supportArticle">Problems logging in with Volvo ID</a> instead.The article applies to the V40, V70, XC70 and S80 from and including model year 2015 up to and including 2019; as well as the S60, V60 and XC60 from and including model year 2014 up to and including 2018. If the information does not apply to your particular car model/model year, see <a href="?id=15da4ae65cc555d5c0a801512730c0d7&amp;documentType=supportArticle"> Volvo ID</a> instead.

The Volvo Cars app can automatically create a drive log which allows you to view a summary of your car journeys. It is possible, for example, to categorise and name trips, and export the driving journal.

Using the driving journal with the Volvo Cars app

It is possible to enter or change the name of the car in the Volvo Cars app.

Enter the nickname of the car in the Volvo Cars app

The Volvo Cars app can automatically create a drive log which allows you to view a summary of your car journeys. The data is visible from all the accounts that are connected to the car.

Driving journal with the Volvo Cars app

In the Volvo Cars app you can find information on the car's charging via the lightning icon in the <img class="symbol web-textsymbol" src="{{|DCSBlobStorageUrl|}}\imgfcde31f0ea80a11ec0a801526ed0977f_1_--_--_VOICEpnghigh.png"> tab.

Handling battery and charging functions in the Volvo Cars app

The Volvo Cars app shows the current lock status, and you can both lock and unlock the car remotely.

Lock function in the Volvo Cars app

You have to create a Volvo ID and then register it to your car to be able to access all connected services. This article describes how to create and register a Volvo ID to your car.The article applies to the XC90 from and including model year 2016 up to and including 2019. The S90 and V90 from and including model year 2017 up to and including 2019. The XC40 and XC60 from and including model year 2018 up to and including 2019. The S60 and V60 of model year 2019.

Create and register a Volvo ID

Using the Volvo Cars app, the car's engine can be started remotely in order to heat or cool the car to a comfortable temperature.Only applies to cars with automatic transmission.

Remote starting the car using the Volvo Cars app

In the Volvo Cars app, you can see the position of your car on a map. The map also shows your own position, i.e. the position of your mobile device. You can use the app to give commands to the car to sound the horn and/or flash the lights so that it is easier to find.

Finding the car using the Volvo Cars app

The Volvo Cars app can be linked to an Apple Watch.

Using the Volvo Cars app with Apple Watch

This article describes how to manage your Volvo ID, e.g. how to change your password or delete your Volvo ID.

Manage your Volvo ID

You have to create a Volvo ID which you then register to your car in order to be able to access all connected services. This article describes how to create and register a Volvo ID to your car.The article applies to the V40, V70, XC70 and S80 from and including model year 2015 up to and including 2019. The S60, V60 and XC60 from and including model year 2014 up to and including 2018.

You can use the Volvo Cars app to remote-start the climate control in order to adjust passenger compartment temperature prior to departure.