The Volvo Cars app provides access to connected services and functions that make it possible to control your car remotely.

Using GPS positioning and GSM technology, Volvo support will help you if your car is stolen.Does not apply to cars with Google built-in.

Theft warning and tracking 

If you need roadside assistance or emergency assistance services, there are different ways in which you can get this assistance. This article describes how to get in touch with a Volvo support for appropriate assistance.

Roadside assistance and emergency assistance services

For cars with the Volvo On Call system, Volvo On Call is a subscription service. Your subscription includes emergency assistance and security services as well as app services. Cars equipped with Google built-inApplies to XC40 Recharge (electric car) of model year 2021 onwards. S90, S90 Recharge, V90, V90 Recharge, V90 Cross Country, XC60, XC60 Recharge, C40 Recharge (electric car) of model year 2022 onwards. are supplied with a subscription to digital services, which provides access to connected functions in the Volvo Cars app, as well as additional services. The subscription is valid for 4 years.

Subscription

For cars equipped with the Volvo On Call system, Volvo On Call is a subscription service. You can choose between different time periodsAvailable options may vary depending on market. when you extend or reactivate your Volvo On Call subscription.Cars equipped with Google built-inApplies to XC40 Recharge (electric car) of model year 2021 onwards. S90, S90 Recharge, V90, V90 Recharge, V90 Cross Country, XC60, XC60 Recharge, C40 Recharge (electric car) of model year 2022 onwards. are supplied with a subscription to digital services, which provides access to connected functions in the Volvo Cars app, as well as additional services. The subscription is valid for 4 years.

Extending your subscription

In the event of a change of ownership, there are some steps that need to be taken to unlink the previous owner and give the new owner the option to link the Volvo Cars app to the car.

Change of ownership with connected services

Phone numbers for Volvo support in different markets are listed here.

Phone number for Volvo support

For cars with Volvo On Call, a PIN code is used to verify that a user is authorised to use Volvo On Call services in a certain car.A PIN code is not used for cars with Google built-in.

 PIN code

To unlock your car via Volvo supportServices linked to Volvo support are limited in certain markets. Contact a local Volvo dealer or customer support for more information on functions in your market.:

Remote Door Unlock (RDU)

For questions on using the car, the ON CALL button can be used to make contact with Volvo support. An operator is available to answer 24 hours a day.

Customer Service

The car's systems that have contact with the Volvo Cars app are programmed to close when the car is not used for a long period.

Availability of connected services

This article describes how the car's connected services work when you are driving abroad.

Connected services

Practical information