Frequently Asked Questions

What happens after I have ordered my item for payment and collection at a dealer?

Once you have submitted your order you will be contacted by your selected dealer within 48 hours to confirm your order, when the products will be ready for collection and other details including any required installation. Payment shall be made at the dealership, when you collect your goods.

How do I pay for my order?

Simply pay at your selected dealer when collecting your order.

How will my item be delivered/ how do I collect?

Your item will be delivered at the dealer you have selected.

I don't want to place an order yet and I have more questions about the product(s), who can I contact?

Contact a dealer or Accessories Support Team. For more information please see the "Contact us” on the website.

When will my item be available?

You dealership will be in contact with you to arrange a convenient time for collection or installation.

I don't seem to be able to place my order, who can I contact for help?

Contact your chosen dealer or Accessories Support Team. For more information please see the "Contact us” on the website.

Are there any additional costs?

No, the price presented on the website is the total price for your order including fitting if applicable.

Is it safe to share my personal details with Volvo Cars?

Volvo Cars implements technical and organisational measures in order to protect your personal data against accidental or unlawful destruction, accidental loss or alteration, unauthorised disclosure or access and any other unlawful forms of processing. We always aim to ensure that the level of security and the measures adopted to protect your personal data are appropriate for the risks presented by the nature and use of your personal data.

I have placed an order but I have changed my mind. Can I cancel my order?

If you want to cancel your order, you need to contact your selected dealer with the order reference number for cancellation.

How do I return my item?

If you wish to return the item bought online please contact your chosen dealer who will be able to confirm their returns policy.

Can products be ordered for delivery outside the UK?

Products can not be ordered for delivery outside the UK

Did you find an answer to your questions?

If you didn’t find an answer to your question, you are welcome to contact your preferred dealer or Accessories Support Team. For more information please see the "Contact us” on the website.