When you have your car serviced at Volvo Cars Reading, we make a pledge to you. It's called the Volvo Service Promise - and it guarantees an unbeatable combination of quality, reassurance and expertise. First, your personal service advisor will deal with any of your questions and make sure you get to where you need to go. Our expert technicians will then give your car a full health check including a free software upgrade to ensure that it's performing at its best. Finally, we'll provide you with 12 months' complimentary Volvo Roadside Assistance and a car wash.
Volvo Service Promise - What's Included
Personal Service Contact
We'll introduce you to your very own personal service contact who will answer any questions you may have about your car, and be there to offer advice and support if needed.
You shouldn't need to be without a car when yours is in for service. This is why we make it easy for you by always offering alternative transport solutions. We can arrange collection and delivery from a location convenient to you and arrange a courtesy car to keep you mobile whilst the work's being carried out.*
*Subject to availability. Collection and delivery within 20 mile radius.
Video Health Check
We will undertake a 30-point Video Health Check on your vehicle covering important areas such as tyres, steering and fluid levels. You will then be sent a personalised video letting you know exactly what work needs doing, if any. You can then make an informed decision on whether you want work completed immediately. You see what we see!
It’s always nice with a spotlessly clean and newly-washed car, and therefore we will wash your Volvo for you every time you have it in for service at our workshop. With Volvo Service Promise, your car is not only serviced and checked on the inside, it’s also clean and cared for on the outside.
Free Software Upgrade
Volvo cars are packed with computers and control modules and our engineers are constantly developing and improving the software installed to operate them. This means that your Volvo can get a little better at every service, since free software updates are always included. Examples of functions or systems that can be optimised include air conditioning, engine management and driver information.
(Please note: Navigation map updates are not included). Updates apply to all Volvo models from model year 1999 and onwards, except the Volvo C70 –05, S/V40 –03, XC/V70 –00.)
In conjunction with the Volvo Genuine Service, we’ll provide Volvo Assistance for one year at no extra charge. Volvo Assistance means that in case of breakdown, you can get help around the clock. Whether it’s fixing a flat tyre or compensation for accommodation costs while the car is being repaired.
Volvo Manufacturer-Trained Technicians
Regularly servicing at an authorised Volvo workshop is the best way to ensure trouble-free motoring. It is the only workshop guaranteed to offer you the unique combination of Volvo Genuine Parts, Volvo-unique methods and the expertise of specially trained Volvo technicians. We “live and breathe” Volvo, and we know the cars like our own pocket.
We will always provide real value for money and transparent pricing. Your car will receive the right service at the right time and the price you pay will be provided to you before work starts. We will also match any like for like written quote for a Volvo Service using the correct oil and Volvo genuine parts from any garage within 5 miles.
Manage your service costs for the price of your daily cup of coffee with a service plan starting from less than 99p per day.*
Budget your servicing and fix the price of parts and labour for the next two – five years.
• Service Plans from Waylands allow you to sign up to a simple tailored plan
• They are inflation proof meaning you’ll only ever pay today’s prices
• Includes all the standard service items recommended by the manufacturer using genuine parts
• Complete cost of standard servicing, including parts and labour, with the exception of normal wear and tear parts such as tyres, brake pads and windscreen wipers
• Interest free
• Include FREE seasonal checks
• 10% off accessories for the duration of the plan
• Ensures all the added benefits of the Service Promise such as a FREE wash & Vac
Service Plans from Waylands have been designed to fit around you and your vehicle, they offer a range of convenient ways to pay, either monthly or upfront, and are also inflation proof – all costs are calculated at today’s prices. You simply need to choose which best suits your budget.
*99p per day is based on a Volvo V40 first and second service over 24 months.
Volvo Service Promise
A service for you and your car
When you have your car serviced with us, you receive our Volvo Service Promise, which is made up of eight key benefits:
- Personal Service Contact
- Alternative Transport
- Health Check
- Car wash
- Free software update
- 12 months free Volvo Assistance
- Genuine Service
- Price Promise
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