• What happens when I submit my details?

    A Volvo Retailer will contact you to discuss your request and will make sure you fully understand how Care by Volvo works and answer any questions you may have. If you’re happy to proceed we will reserve your vehicle and start the application process for you.   And if you need some thinking time, you can change your mind and cancel your reservation at any time before your application is completed.

  • Do I have to pay a deposit?

    No you are not required to pay a deposit however the monthly payments for your Care by Volvo contract are paid monthly in advance. 

  • Which vehicles are available on Care by Volvo?

    Currently the all-new XC40 and new V60 are available on Care by Volvo.  Other cars will be introduced to the scheme in due course.  Sign up to receive further information on Care by Volvo. 

  • What does the insurance cover?

    Up to three people are covered with fully comprehensive insurance when you take delivery of a vehicle on Care by Volvo; the policy holder and up to two additional drivers.  You all will need to be at least 25 years old and under 80, have held a UK driving licence for 2 years and have at least one year’s no claims bonus.  
    We’ll also provide you with cover should you need to take your Volvo abroad (within Europe).  For full details on what our insurance does and doesn’t include, please click for full terms and conditions.  

    The main policy holder can use the car for class 1 business use. Please see our terms and conditions for more detailed information.

  • I use my car for business, is this covered?

    The main policy holder can use the car for class 1 business use.  Please download our Care by Volvo User Guide for more detailed information.

  • How does the "Volvo Car Exchange" work?

    We know we could all sometimes do with a different car – family holidays, day trips, visits from friends and family. 
    Care by Volvo provides you with the flexibility of having access to larger car, when you need it without the hassle and expense of ownership.  Simply make your booking for when you’d like your Exchange Vehicle which you can take in one go or break up into smaller trips.

  • What happens at the end of the agreement?

    At the end of the agreement you simply return the car subject to mileage and vehicle condition. You cannot own the vehicle and it must be returned in good condition to avoid further charges. 
    You can then decide to have another vehicle using Care By Volvo or, should you wish to, you could use another method of payment to drive a new Volvo details of which can be discussed with your supplying Retailer. 

  • Must I use the insurance cover provided with the Care by Volvo package?

    You have a choice to select Care by Volvo with or without insurance cover.  If you wish to take advantage of our specialised Care by Volvo insurance policy, then simply select the option with insurance when you submit your Care by Volvo request.  Should you wish, you can provide your own insurance cover however any cover which you may arrange yourself must be fully comprehensive with cover similar to that conventionally available from Volvo Car Insurance.  There will be no change in the rental costs. Proof of cover will be required before your Care by Volvo subscription starts.