WE ARE OPEN, PREPARED AND READY TO HELP
Your safety is our number one priority
Update on COVID-19 situation
From 1st June our retailer showrooms in England are opening to the public
We do so whilst adhering to government guidelines on social distancing and sanitation practises, so you can visit for new and used car sales, servicing and maintenance and have your car delivered or collected with total peace of mind.
For everyone’s safety, visits must be arranged in advance with your retailer.
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Volvo Cars and our retailers are prepared and ready to help.
Personal safety is at the heart of Volvo’s purpose - providing freedom to move in a personal, sustainable and safe way. To ensure we fulfil this mission, we are taking the following steps in response to the developing coronavirus (COVID-19) situation.
The safety of you, our customer, and our team members are our top priorities. To support Volvo retailers and help ensure they provide a safe environment and experience for you and their team, we have provided guidelines based on advice from health professionals that can help limit exposure to the virus. These guidelines relate to both our facilities and cars.
These guidelines include increased sanitisation stations, adopting good social distancing measures with 2m navigational markers on the floor to guide you safely through the showroom, protective screens at our service and sales desks, contactless payments where possible and a change in our processes to ensure that your journey with us is as contactless and safe as possible. Please watch our short video which outlines the steps we have taken to keep everyone safe.
While many people are rightly staying at home, for others including the emergency services and key workers, their car is a lifeline during the pandemic. Many Volvo retailer workshops have remained open to ensure these vehicles are kept safe and running. All servicing, maintenance and deliveries are carried out using stringent social distancing and hygiene measures, and in line with government advice as far as possible.
Available to support you and your Volvo.
Our Customer Care and Retailer Support teams continue to function normally. We have strong contingency plans in place, and robust technology that will allow us to run our operations remotely if necessary. Our Roadside Assistance remains fully operational and our retail partners can be contacted as normal.
If you are unable to contact your retailer for any reason, please contact our Customer Relations team on the telephone number below, or chat with us online (8am-10pm weekdays, and 9am-5pm on Saturdays) and we will assist you.
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Volvo Cars is taking initiatives to mitigate the coronavirus impact with the purpose of retaining its workforce, secure jobs and limit the impact on its business in the long term. Over recent weeks, we have had to take difficult decisions and close our factories, but they have now, reopened.
As a human-centric brand, we strive to be as open as possible with our customers, it is likely that your new car could be subject to a production delay of between 4-6 weeks. Your retailer is best placed to answer any specific questions you may have around your order.
Your safety, as well as that of our employees, is our top priority. Please rest assured that we are doing everything we can to minimise the impact of the coronavirus situation on our customers. We thank you for your custom, patience and understanding in these unprecedented times.
Should you have any questions relating to your specific order or relating to the availability of workshop services or replacement / spare parts supply, please contact your Volvo retailer or Volvo Car UK Customer Care on 01628 422522 or via email on firstname.lastname@example.org. If your enquiry is related to a finance agreement with Volvo Car Financial Services (by Santander), their details are below:
Finance - 0800 085 1759 - email@example.com. You can also find information via their dedication website: www.santanderconsumer.co.uk/coronavirus
Leasing - 0800 085 1322 - firstname.lastname@example.org
As new developments emerge regarding the coronavirus, we will update you on any changes to our operations.
Volvo Car UK, and our retailer partners, hope that you and your loved ones remain safe during this challenging time.
New Car Warranty
Any Volvo which was registered on or after 1st March 2017 up-to 30th June 2017 will automatically have the 3yr/60,000 mile warranty extended for an additional 3 months from the original expiry date. Volvo Assistance on these vehicles will also be extended for the same period (Terms & Conditions apply – benefits mirror the Volvo Assistance provided through ‘Volvo Service Promise’, follow this link for further information please click here
Selekt Used Car Warranty
Under normal circumstances, should it be necessary to make a claim under this warranty you should return the vehicle to your nearest UK Authorised Volvo Repairer, who would complete the repairs and process the claim on your behalf. If you believe you have a claim and are unable to return your vehicle to your nearest UK authorised repairer due to restrictions relating to Covid-19, you should contact Volvo Warranty Administration immediately on 0344 573 8014 who will then register your claim. You have a duty to ensure a vehicle is roadworthy. If a fault light appears then the you will be expected not to drive the vehicle until the fault is rectified as the damage might increase and safety might be compromised. If a vehicle is driven with a fault and additional damage is caused the additional damage will not be covered. Any claims will be dealt with in accordance with the warranty terms.
We would also remind you that if your Warranty is due to expire, subject to age and mileage limitations, you should receive an invitation to renew which will allow you to continue to have the peace of mind offered by your current Volvo Selekt Warranty. If you have not received a renewal invitation and wish to do so you should contact Volvo Warranty Administration on 0344 573 8014
Volvo Service Plans
The time limit for your chosen Volvo Retailer to claim the cost of a service against a valid Volvo Service Plan has been extended by up to 3 months. This applies to services due between 1st March 2020 and 31st May 2020.
In normal circumstances your vehicle must be serviced every 12 months (or sooner depending on mileage) in order to maintain the manufacturer’s warranty, we have also extended this time frame by a further 3 months allowing a maximum of 15 months from the date of the last service. If your car is due to have its first service, this has also been extended by an extra 3 months. This applies to services due between 1st March 2020 and 31st May 2020.
If your car has been serviced within the last year and benefited from 12 months free Volvo Assistance from the date of service, and as part of Volvo Service Promise this cover has been extended by up to 3 months - follow this link for further information.This applies to services due between 1st March 2020 and 31st May 2020.
Selekt Used Car Roadside Assistance
If you purchased a Selekt Used Car which came with Selekt Roadside Assistance the expiry date of this cover has been extended by up to 3 months - follow this link for further information. This applies to cars where the Selekt Roadside Assistance was due to expire between 1st March 2020 and 31st May 2020.
The UK Government have advised “Your car’s MOT expiry date will be extended by 6 months if it’s due on or after 30 March 2020 - but you must keep your vehicle safe to drive” You can keep up to date here
Battery starting capacity decreases gradually with time and therefore needs to be recharged if the car is not used for a longer time or when it is only driven short distances. Extreme cold further limits starting capacity.To maintain the battery in good condition, at least 15 minutes of driving/week is recommended or that the battery is connected to a battery charger with automatic trickle charging.
If you are unable to drive your car it could be left to idle for a period, only where local and national legislation permits. Do not leave your car unattended.
For further information specific to your car model you can find access to owner’s handbooks here
Selekt MOT Test Warranty
The UK Government has announced an extension of up to 6 months if a MOT expires on or after 30 March 2020. We will automatically extend the Selekt MOT warranty to ensure that customers are able to benefit from their MOT policy at the time that the MOT takes place, in accordance with the guidelines issued by the Government
Your Owners Handbook will describe the regular checks that you as the driver should be completing – these are likely to include engine oil, coolant, brake fluid and washer fluid checks, along with tyre condition, pressures and tread depth – you can find access to owner’s handbooks here