When you have your car serviced at a Volvo dealership, we make a pledge to you. It's called the Volvo Service Promise - and it guarantees an unbeatable combination of quality, reassurance and expertise. First, your personal service advisor will deal with any of your questions and make sure you get to where you need to go. Our expert technicians will then give your car a full health check including a free software upgrade to ensure that it's performing at its best. Finally, we'll provide you with 12 months' complimentary Volvo Roadside Assistance and a car wash.
Personal Service Contact
We’ll introduce you to your very own personal service contact who will answer any questions you may have about your car, and be there to offer advice and support if needed.
You shouldn't need to be without a car when yours is in for service. This is why we make it easy for you by always offering alternative transport solutions. Book via your personal service contact.
We connect your Volvo to our computerized diagnostics system to check that all safety systems function correctly. As part of the health check, we also check the status of the battery. Many of today’s devices (such as iPods, mobile phones, navigation units etc) draw power from the battery – by checking the status we offer you peace of mind.
It’s always nice with a spotlessly clean and newly-washed car, and therefore we will wash your Volvo for you every time you have it in for service at our workshop. With Volvo Service Promise, your car is not only serviced and checked on the inside, it’s also clean and cared for on the outside.
Free Software Upgrade
At Volvo, we’re constantly developing and improving the software for our cars. This means that your Volvo can get a little better at every servicing, since free software updates are always included. Examples of functions or systems that can be optimised include air conditioning, engine and driver information.
Applies to all Volvo models from model year 1999 and onwards, except the Volvo C70 –05, S/V40 –03, XC/V70 –00.
In conjunction with the Volvo Genuine Service, we’ll provide Volvo Assistance for one year at no extra charge. Volvo Assistance means that in case of breakdown, you can get help around the clock. Whether it’s fixing a flat tyre or compensation for accommodation costs while the car is being repaired.
Regularly servicing at your authorised Volvo workshop is the best way to ensure trouble-free motoring. It is the only workshop guaranteed to offer you the unique combination of Volvo Genuine Parts, Volvo-unique methods and the expertise of specially trained Volvo technicians. We “live and breathe” Volvo, and we know the cars like our own pocket.
We will always provide real value for money and transparent pricing.
Your car will receive the right service at the right time and the price you pay will be provided to you before work starts. We will also match any like for like written quote for a Volvo Service using the correct oil and Volvo genuine parts from any garage within 5 miles. Our pricing is also available online by going to our Service Price Indicator
Volvo Personal Service
The aim of Volvo Personal Service is to offer a whole new, premium experience to our customers, cutting down on the unnecessary and focusing on what really matters to them. Inspired by Volvo’s ethos ‘Built Around You’, it is part of our initiative to becoming once again a world leader, now in the car servicing front, and to differentiate from the competition.
Service PlansVolvo Service Plans are designed to spread servicing costs on an interest free monthly basis and are designed with you and your driving needs in mind. It’s an easy and smart way to handle the cost of servicing and Plans are available for cars up to 4 years of age.
Whether you have just purchased your Volvo or owned it for some time, the Volvo Service Plan will fix the prices of parts, labour and oil for up to six years, guaranteeing your car is serviced by Volvo-trained Technicians at any of our authorised Volvo Dealers and Service Centres. You will also automatically benefit from the Volvo Service Promise which includes free 12 months Volvo Assistance and if applicable a free software download.
Depending on the age of your car, Plans can be taken out for 2, 3, 4, 5 and 6 years and each plan provides you with the required number of services dependant on your mileage profile and the specification of your Volvo. Therefore whether you are a low or high mileage customer there is a service plan designed around you.
Volvo Service Promise
A service for you and your car
When you have your car serviced with us, you receive our Volvo Service Promise, which is made up of eight key benefits:
- Personal Service Contact
- Alternative Transport
- Health Check
- Car wash
- Free software update
- 12 months free Volvo Assistance
- Genuine Service
- Price Promise