Paul Rigby Volvo Birmingham

Careers

Working at Birmingham

Working at Birmingham is all about bringing the Volvo promise to life. Volvo's corporate culture is characterised by energy in every situation, passion for success and respect for the individual. Based on these values and convictions the aim is to thoroughly integrate total quality in all that Volvo does. The basic principles governing the way of working are participation, involvement, customer focus, continuous improvement and constant feedback. The major challenge is to continue the process of setting the company apart from the competition so as to retain our existing customers and attract new ones in ever larger numbers.

Volvo Service Advisor

We require a Service Advisor of the highest calibre to join our busy service department. We offer a superb opportunity to the right person who is able to demonstrate an aptitude to learn and a keenness to develop a rewarding career within the Automotive industry.

Role and Responsibilities:

  • Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the Service Department.
  • Advising on technical queries or issues.
  • Booking vehicles into the department for work to be carried out.
  • Informing customers of the progress of their vehicle.
  • Cross selling products and services where applicable
  • Finalising the invoice on completion of required work.

To be successful in the role it is essential that you are customer focused and have an outgoing personality. In addition to this you will also need to be organised, able to multi-task and have the ability to manage a busy workload. Previous experience gained in a franchised dealership is preferred.

 

Please submit your CV and covering letter to our Aftersales Manager - Chris Walsh via email

Get in touch

Qualified Vehicle Technician

We require a Motor Vehicle Technician of the highest calibre to join our busy service department. We offer a superb opportunity to the right person who is able to demonstrate an aptitude to learn and a keenness to develop a rewarding career within the Automotive industry.

Role and Responsibilities:

  • Experience of completing Vehicle Health Check’s
  • Carry out Servicing, repairs and maintenance customer vehicles, including minor and major mechanical work
  • Complete major electrical work and engine repair work
  • Carry out road tests of customer vehicles after work has been carried out
  • Experience of using advance diagnostic equipment to fault find items relevant to the franchise brand
  • Ability to complete a Vehicle Health Check (VHC) ensuring that the (VHC) video completion meets target and Exceeds all Vehicle (VHC) KPIs
  • Be able to complete cam belt and clutch replacements
  • Mentor apprentices and educate less experienced team members
  • Able to interpret and complete any necessary paperwork
  • To have completed or be open to participate in Manufacture Diagnostic training
  • Hold a current MOT licence preferred but not essential

To be successful in the role it is essential that you are customer focussed and have a relevant formal qualification in Automotive City & Guilds / NVQ Level 3, A proven experience of vehicle repair and maintenance, A full Driving Licence and your own full set of Tools

Please submit your CV and covering letter to our Aftersales Manager - Chris Walsh via email

Get in touch