Lipscomb Maidstone launches new service which puts customers in direct conversation with technicians
Lipscomb Maidstone has launched a brand new service which puts customers in direct conversation with the technician who services their car.
Lipscomb Maidstone on Forstal Road has been training its technicians to offer the new Volvo Personal Service (VPS); an initiative that saves customers both time and hassle.
A Personal Service Technician is the customer’s single point of contact - they liaise with the customer during booking so that they can pre-pick the right parts and provide a time and price estimate.
As the technician will also carry out the service and explain what has been done, they have complete control of the process.
In the workshop, two technicians work together on each car, reducing the time it takes for the service to be carried out.
The team employs ‘lean thinking’, which involves identifying and removing factors in the process that don’t create value for the customer. It also allows the team to find better ways to perform tasks, and for them to be adopted moving forward.
As VPS reduces wait time, customers are encouraged to stay and enjoy Lipscomb’s lounge area, complete with Scandinavian-designed furniture, free Wi-Fi and Swedish cakes and coffee.
Mark Barnes, General Manager at Lipscomb Maidstone, said: “Our new initiative has allowed us to put the customer first, while giving them a high-quality service.
“Not only has our team benefited from the VPS training, but so have our customers, who now get to speak directly to our technicians, and have a stress-free experience.
“If you are in Maidstone, or the surrounding area, and need your car servicing, feel free to come down and experience the offering for yourself!”
The Plus 4 scheme is unique to Lipscomb Volvo and gives valuable benefits and reduced motoring costs to drivers of vehicles over 4 years old.
Now with three purchase options, there a re a host of benefits including discounts on MOT tests, parts, labour and accessories including complimentary membership to Lipscomb Accident Assistance.
Option 1 - £49.50 for the life of the ownership
10% Labour discount - 10% Parts discount - 10% Accessory discount - £10.00 off MOT test fee annually.
Option 2 - £89.50 for the life of the ownership
20% Labour discount - 0% Parts discount - 10% Accessory discount - £20.00 off MOT test fee annually.
Option 3 - £99.50 for the life of the ownership
25% Labour discount - 12% Parts discount - 15% Accessory discount - £30.00 off MOT test fee annually.
For further information on the Lipscomb Plus 4 Club please contact a member of our service team at our Maidstone dealership.
*Terms and Conditions apply.