Waylands Welcomes Volvo Cars Newbury to the Family
Newbury Volvo retailer Fawcett’s Garage comes under new ownership although it is very much business as usual at The Triangle in Pinchington Lane.
Waylands Automotive, which also operates sister business Volvo Cars Reading, took ownership on Friday 4th May.
Waylands Automotive was set up by former Ridgeway CEO John O’Hanlon and this is the second Volvo retail outlet for the company.
He commented: “We are very excited to have been presented with the opportunity to grow our Volvo brand and to add to our fledgling business in such a short space of time. Fawcett’s Garage has a long standing heritage with the brand and has an enviable reputation in the town which we will continue to build on with the team who all remain at the business.
“For us, this acquisition enables us to develop the Volvo name even further throughout the Berkshire region and we are looking forward to welcoming customers old and new.”
Fawcett’s Garage has held the Volvo franchise for 50 years making it the brand’s oldest retailer in its UK-wide network.
Added John: “It is a real honour to be representing the network’s oldest Volvo partner and we are dedicated to continuing the good work the team has achieved in Newbury over the years.”
Commenting on the sale, former owners Roger and Ann Sampson and managing director Mark Jones, who will continue with the business, and his wife and Fawcetts Accountant Susan Jones are very happy to see the baton of running the longest-serving Volvo retailer in England, being entrusted to a highly respected and professional organisation.
Roger said: “Whilst I’m naturally going to miss the involvement with Fawcett’s, I shall continue to watch with interest, and wish the staff and customers alike all good fortune in the future. I’m very confident that Fawcett’s will be well placed to thrive and prosper as part of the Waylands Group of companies.”
Commented Mark: “I’m really excited by the prospect of working alongside John, with Fawcett’s now anchored into an ambitious and expanding motor group with exciting prospects for the future. Going forward there will be some great opportunities for our staff, whilst continuing with the same familiar faces looking after the needs of our loyal customers”.
Volvo Cars Newbury can be found at The Triangle, Pinchington Lane, Newbury, Berkshire RG14 7HT.
Work starts on multi-million pound state-of-the-art Volvo facility in Reading
• Development of new multi-million pound Volvo site underway in Reading
• Volvo Cars Reading will move into the new facility on completion at the end of this year
• Purpose-built showroom and workshop designed in keeping with the brand’s new retail concept
Work is now underway on a new multi-million pound purpose-built showroom and workshop which will become Volvo Cars Reading’s new home at the end of this year.
Building started on the new site, located across the road from the business’ temporary home, earlier this month and it is expected to finish in November.
The state-of-the-art facility at the Reading Gateway just off the A33 and a short drive from the M4, will see eight models on display in the showroom and a used forecourt displaying 50 vehicles.
Designed in keeping with the ‘Volvo Retail Experience’ or VRE, it reflects Scandinavian minimalist style with a comfortable customer waiting area complete with coffee lounge as well as creating a functional space for those who want to work including the ability to connect to the guest wifi.
VRE, a global brand standard that Volvo Car UK is rolling out across its network, creates an open environment in which customers are relaxed and at ease whilst delivering a service which is convenient and customer-centric to fit in with busy lifestyles.
This new approach includes teams of Personal Service Technicians (PSTs) who work on cars in pairs rather than individually so work can be carried out twice as fast, nearly halving customer waiting times. At Volvo Cars Reading, customers will even be able to see their vehicle as it is serviced in one of four bays incorporating latest diagnostic equipment at the new premises.
Volvo Cars Reading opened for business towards the end of last year under the ownership of Waylands Automotive, headed up by John O’Hanlon, former CEO of Ridgeway Garages, which was sold to Marshall Motor Holdings.
He commented: “It has been a very exciting journey so far and we are very much looking forward to taking the next step and moving into the new premises. We have been very focused on establishing our reputation among Volvo drivers old and new in and around the town as well as delivering a first-class service and it will be a fantastic day when we can welcome them to a modern and comfortable environment which truly reflects the brand.
“The build is taking place just over the road which gives us the opportunity to watch the development as it happens.”