Controller
Volvo Car UK Limited, registered in England, with company number 02281044 and having its registered address at Scandinavia House, Norreys Drive, Maidenhead, Berkshire SL6 4FL, hereinafter referred to as “Volvo”, “we”, “our” and “us”, will as Data Controller process your personal data as described below.

Purpose and legal basis for processing
We process the personal data that you provide to us in order to deliver the service that you have requested from us and for research and development activities in relation to our services. We also process your eventual response and interactions for statistical purposes. If you have accepted our use of cookies, we may combine your personal data with your online behaviour on our web sites. By submitting a request via the web, an app, a call centre or other channel, you consent to our processing of your personal data for the delivery of the service as described above. You have the right to withdraw your consent to our processing of your personal data at any time. Please direct a request for withdrawal of consent to Volvo using the contact information on https://www.volvocars.co.uk/privacy. The legal ground for processing your personal data for statistical, research and development purposes is our legitimate interest.

Disclosure and recipients of your personal data
Your personal data will be disclosed to and processed by your appointed retailer, our affiliates and our business partners for the above purposes. Any subsequent calls your selected retailer makes to you may be recorded for quality control and staff development purposes. Your personal data will also be disclosed to and processed by Volvo Car Corporation (a Swedish legal entity with registration number 556074-3089). In relation to our business partners located outside of EEA, we will transfer your personal data with the basis of the Standard Contractual Clauses adopted by the European Commission.

Retention time
We will process your personal data in relation to your request for service for a period of twenty-four (24) months from the date the last service has been provided to you.

Your rights and VCC contact information
For more information on your rights in relation to our processing of your personal data and contact details for further information and complaints as well as contact details to our Data Protection Officer, please visit www.volvocars.com/uk/legal/privacy/privacy-customer-privacy-policy.