Volvo On Call

We hope our Q&A below will help your enquiry. Further information and demonstrations on Volvo On Call and creating a Volvo ID can be found in our Support area.

Volvo ID Migration FAQ

  • Why do I need a Volvo ID?

    A Volvo ID gives you access to your car information and a range of online and connected services including Volvo On Call. An upcoming system change will mean in order to use Volvo On Call full service functionality your Volvo ID must be linked to the Volvo On Call subscription. Anyone currently not having a personal Volvo ID linked to the Volvo On Call subscription in our systems will lose a part of the functionality and, if applicable, any data held within the mobile app – such as destinations and driving log.
    So please create your Volvo ID in the coming days using the email address you have been contacted on.  When done we will link your Volvo ID with the Volvo On Call subscription in our system securing your full access to Volvo On Call and mobile app services.

  • I would like to create a Volvo ID but using a different email address.

    This is of course possible however to keep all functionality working when our system update occurs there is an extra requirement. The two things to do are:   

    • First create the Volvo ID using your preferred email address. Click here to connect you with the Volvo ID creation portal and follow the ‘Create Volvo ID’ link and instructions.  Alternatively you can download the Volvo On Call App and create a Volvo ID starting within the app or you can simply use the link provided in our email sent to you.
    • Second visit your servicing retailer and ask the retailer to re-provision Volvo On Call on your car using your Volvo ID user name (the email address you used to create the Volvo ID). This will take approximately 15 minutes when arranged at your retailer.

    Once both steps are completed Volvo On Call will work properly and you are ready to (re)-connect your car to the Volvo On Call mobile app using your Volvo ID and the new PIN code you will have received when the retailer re-provisioned Volvo On Call for you.

    Please also ensure your mobile phone number in your Volvo ID profile is up to date to benefit from all Volvo On Call functionalities such as a Theft Notification sent to your mobile phone. You can update your mobile phone number in your profile by signing into the “Manage Account” section in your Volvo On Call mobile app or using directly this link:

    https://volvoid.eu.volvocars.com/VolvoAccount/landing-page

  • I already have a Volvo ID but using a different email address.

    If you like to keep the Volvo ID with the different email address you need to go to the retailer and ask the retailer to re-provision Volvo On Call using your Volvo ID you already have. This will take approximately 15 minutes when arranged at the retailer.

    Once this is completed Volvo On Call works properly and you are ready to (re)-connect your car to the Volvo On Call mobile app using your Volvo ID and the new PIN code you will have received when the retailer re-provisioned Volvo On Call for you.

    Please also ensure your mobile phone number in your Volvo ID profile is up to date to benefit from all Volvo On Call functionalities such as a Theft Notification sent to your mobile phone. You can update your mobile phone number in your profile by signing into the “Manage Account” section in your Volvo On Call mobile app or using directly this link:

    https://volvoid.eu.volvocars.com/VolvoAccount/landing-page

  • What happens if I do not create a Volvo ID?

    If you are using Volvo On call without having created your Volvo ID once we have made the system change the ability to use the full functionality of Volvo On Call will be lost. Only limited features such as the SOS, Volvo On Call button, and the Automatic Crash Notification will continue to function fully. Theft notification and pairing your Volvo On Call mobile app with your Volvo will no longer work. In the case you already have used the Volvo On Call app data held within the mobile app such as destinations and driving log will also be lost.

  • How do I create a Volvo ID?

    You create a Volvo ID by clicking here, within Volvo On Call mobile app or you can simply use the link in the email we have sent to you.

    In any method you will be taken to a screen where you are invited to enter an email address and password which will be used for your Volvo ID. Once you press submit an ‘Activation’ email will be sent to that email address. In order for your Volvo ID to be activated you need to open this email and click on the ‘Activate Volvo ID’ link within it.

    Only once the Volvo ID has been activated you will receive a confirmation email to say it has worked. If you do not receive the activation or confirmation emails please check your SPAM or Junk folders.

    You will not be able to log in to the Volvo On Call app using your Volvo ID until it has been activated.

    If you have already created a Volvo ID but not activated it you can re-enter the details you wish to use and click submit. This will trigger a new activation email to be sent to that email address. If you receive a message to say this Volvo ID is already in use please try and use the “Manage Volvo ID” link:  https://volvoid.eu.volvocars.com/VolvoAccount/landing-page and login with your Volvo ID user name (email address) and reset password.  

    Please also ensure your mobile phone number in your Volvo ID profile is up to date to benefit from all Volvo On Call functionalities such as a Theft Notification sent to your mobile phone. You can update your mobile phone number in your profile by signing into the “Manage Account” section in your Volvo On Call mobile app or using directly this link:

    https://volvoid.eu.volvocars.com/VolvoAccount/landing-page

  • I have created a Volvo ID but I have not received the activation email. What do I do now?

    Please check your SPAM and Junk folders for the email. If the email is still not found you can try to add us into your contacts using the email address noreply@volvocars.com and request your Volvo ID again, this will trigger a new activation email to be sent to that email address.

    If you receive a message to say this Volvo ID is already in use please try and use the “Manage Volvo ID” link https://volvoid.eu.volvocars.com/VolvoAccount/landing-page and login with your Volvo ID user name (email address) and reset your password.

  • How do I get Volvo On Call to stop working?

    If your Volvo has an active Volvo On Call subscription and you would like Volvo On Call function to be stopped completely, your retailer can de-activate the Volvo On Call unit. However, the SOS button and Crash notification will remain to work.

  • My Volvo On Call mobile App does not pair with my Volvo – what do I do?

    This can be caused by a number of reasons, your Volvo ID does not match the information entered when Volvo On call was set up originally, the phone is not compatible, or software is out of date to name a few. To provide a definitive answer your Volvo Retailer will need to investigate further and we recommend contacting them for support and to arrange an appointment.

  • Why are you contacting me?

    Your name and contact details have been entered into the Volvo On Call database, if our records are incorrect or need updating please complete the Contact Us form to advise us of the changes required.

  • Who has given you my email address?

    The name and address / email details were input into the Volvo On Call system by the selling Volvo Retailer prior to delivery, we have used this data to contact you.

  • I no longer own the car. What do I do?

    If you no longer own this car please notify us by completing the Contact Us form to advise when you sold the vehicle. Alternatively you can use the end of ownership notification option from within the Volvo On Call app (if you have access and the car is connected). 

  • Why doesn't Volvo On Call work on my car?

    Volvo On Call has to be provisioned by a Volvo retailer. If this was not undertaken then Volvo On Call will not work. It can be undertaken at any time. The initial subscription from new is 3 years, after which it can be renewed for 1 or 2 years at a small cost. This may require a visit to the workshop to connect the car to our diagnostic systems to wake the system up. For more information please contact your local Volvo Retailer.