Volvo Service Plans

Privacy Policy

We use tracking software to monitor customer traffic patterns and site usage to help us develop the design and layout of the site. This software does not enable us to capture any personally identifying information.

Legal Information
Unless agreed otherwise, English law will apply and all communication in relation to this website will be in English. In the event of a dispute concerning this website, the English courts shall have exclusive jurisdiction.

Our Use of Cookies
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. To get the most out of our website, your computer, tablet or mobile phone will need to accept cookies. However, you can restrict, block or delete cookies at any time by changing the cookie preferences in your browser. Each browser is different, so please consult the 'Help' menu of your particular browser (or your mobile phone / tablet’s manual) to find out how to change your cookie preferences. Many browsers have universal privacy settings for you to choose from. If you decline cookies, some features of our website may not work properly and you may not be able to access certain areas. For this reason we recommend that you accept cookies. To learn more about cookies in general and how to manage them, please visit (opens in a new window - please note that we are not responsible for the content of external websites).

The table below explains the cookies we use and why:

More Information
  • Session Cookie JSESSIONID Allows our web servers to respond to your actions while you are browsing service payment plan. The website needs this to work. This Cookie will be deleted when you close your browser.
    Flash Cookie On this website, we may display some content using Adobe Flash Player. Adobe uses Flash cookies to improve your experience as a user. Flash cookies are stored on your device in the same way as normal cookies, but your browser manages them differently. If you would like to disable or delete a Flash cookie, see Adobe Flashplayer Security Settings (opens in a new window - please note that we are not responsible for the content of external websites). Please bear in mind though, if you disable Flash cookies, you'll be unable to access certain types of content on the site.
    Google Analytics _utma
    These third-party cookies are used to collect information about how visitors use our site. The information is used to compile reports to improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Google privacy policy To opt out of being tracked by Google Analytics across all websites visit here. Please note that we are not responsible for the content of external websites.
    YouTube Some of our web pages may contain embedded video content from YouTube. When you visit a page with an embedded YouTube video, or click to view the video, you may be presented with cookies from YouTube. AWP Assistance (UK) Limited does not control the setting of these cookies. To find out more please visit YouTube´s embedding videos information page.

Security of Information
AWP Assistance (UK) Limited considers the security of our Customer's personal information as an important and necessary part of the responsible management of our corporate data. We therefore take all reasonable steps to ensure that our information is secure and is safeguarded from loss, misuse, unauthorised access, modification or disclosure.

Information about this Service Plan will be shared between us, Volvo Car UK Limited and the insurer for underwriting and administration purposes.

You should understand that the information you provide will be used by us and our representatives to process your Service Plan, handle claims and prevent fraud. This may involve transferring information to other countries (some of which may have limited or no data protection laws).

We have taken steps to ensure your information is held securely.

Your information will not be shared with third parties for marketing purposes and you have the right to access your personal records should you wish to do so.

Notification of Changes
If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and in what circumstances we disclose it.

The Safety of Your Personal Details
We know that when you purchase items or services online you want your personal details and your credit or debit card information to be private and secure. We are committed to providing this security for you.

Our secure-server software encrypts all the details in your online transaction. The encryption process takes the characters you enter and converts them into a coded form, which is then securely transmitted.

What this means for you:
• Your details are secure
• Your details are safely sent to us
• Your details will be held securely by us

If you have problems using our secure system, it may be that your browser does not support our encryption system. In this case, contact your browser provider (e.g. Netscape or Internet Explorer) for further advice.