Connect the Volvo On Call app to your Volvo

Connect the Volvo On Call app to your Volvo

To be able to use the app services offered with Volvo On Call, you need to link the Volvo On Call app to your car. This article describes what to do.

Connect Volvo On Call to your Volvo

This procedure must be carried out in the car (from the driver's seat). Follow the instructions below.

Instructions

Make sure your car is in an area with mobile coverage and that your mobile device has an Internet connection.

If your car is equipped with both Sensus Connect and Volvo On Call, make sure that "car modem" is not selected as the Internet source in the infotainment system. If it is selected, you will not be able to complete step 5 below and then not connect the Volvo On Call app to your car. For information on Internet connection - see Switch connection between personal SIM card and mobile phone.

Make sure you have your four-digit Volvo On Call PIN code (Volvo On Call PIN code), your Volvo ID (Create and register a Volvo ID ) and the car's VIN or registration number available before you start. A Volvo ID can be created when logging in with the Volvo On Call app.

Sit in your car with your mobile device and switch on the ignition in the car. Do not start the car's engine.

Login to the Volvo On Call app with your Volvo ID and then follow the instructions in the app.

Confirm the connection between the app and your car with one quick press on the On Call button in your car (do not hold the button depressed).

You can now start using the Volvo On Call app services.

When the message telling you to press the On Call button is shown in the Volvo On Call app, wait for a few seconds before pressing in order to ensure that the car is in verification mode.

P3/P4 - Support site - On Call-button

On Call button

Tips for using the Volvo On Call app

If you experience disruptions with the Volvo On Call app even though the car to which the app is linked is outdoors in an open location with mobile coverage and your mobile device has a good Internet connection, try reinstalling the app on your mobile device.

Car model/model year

Cars of model year 2012 and later equipped with Volvo On Call

System

Volvo On Call

This article is applicable to

Car model/model year

Cars of model year 2012 and later equipped with Volvo On Call

System

Volvo On Call

Listed under topics

Car systems Accounts & Login Volvo On Call

Related information

Create and register a Volvo ID Volvo ID Volvo On Call

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