Book service and repair

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See information about the workshop and future workshop visits

The "Book service and repair" service allows you to see information about your workshop and your future workshop visits directly from your Internet-connected car.

Fill in and send a booking request

The "Book service and repair" service allows you to manage service, repair and appointment information directly in your Internet-connected car.

Book service and repair service

The "Book service and repair" service allows you to manage service, repair and appointment information directly from your Internet-connected car. This article describes the service, as well as what you need to do before you can start to book service and repair from your car.

Book service and repair service

The "Book service and repair" service allows you to manage service, repair and booking information directly in your Internet-connected car.

Use the Book service and repair service

Updated 1/21/2020

Use the Book service and repair service

The "Book service and repair" service allows you to manage service, repair and appointment information directly in your Internet-connected car.

Use the Book service and repair service

Applies to certain markets.

Before you start using the service, see the following information Book service and repair service.

All menus and settings can be accessed from normal view in MY CAR by pressing OK/MENU followed by Service & repair.

When it is time for servicing or repair, this is reported in the instrument cluster and via a pop-up menu on screen.

P3/P4 - Support site - Choose if you want a dealer to contact you to book Maintenance service

Service message on screen.

Content of the response options in the pop-up menu on screen:

  • Yes – A booking request and diagnostic data are sent to your dealer, who will then get back to you with a booking proposal. The service light and service message in the combined instrument panel are extinguished

    Applies to certain markets.

    .
  • No – No more pop-up messages will be shown on the screen for the current requirement for service or repair. The pop-up message will be displayed again the next time a service or repair is required. You can also create a new booking request manually from the car. For instructions, see below.
  • Postpone - The pop-up menu is displayed the next time the car is started.

Accept booking proposal

When a booking request has been sent from the car, the dealer will get back to you with a date proposal for a workshop visit. A pop-up message is displayed on screen, containing information on the date and time. You can then either accept the proposal or ask for a new proposal for a workshop visit.

Book service or repair manually

Applies to certain markets.

Press the MY CAR button in the centre console and select the Sensus Connect menu Service & repairDealer informationRequest service or repair.

Select the type of appointment you want to make:

  • Service
  • Repair
  • Service and repair
  • Other

Car data is sent automatically to your dealer.

The dealer sends a booking proposal to the car and via e-mail to you.

Accept or request a new booking proposal.

Once the booking has been accepted, the appointment information is stored in the car (see the section "My bookings" below) . The car will automatically remind you about the booking via notifications. If the car is equipped with Sensus NavigationOption then the system can also guide you to the workshop.

Using the navigation system

Applies to certain markets.

If your car is equipped with Sensus NavigationOption then you can set your workshop as destination or intermediate destination in the navigation system. In the Sensus Connect menu, select Service & repairDealer information and then Set single destination or Add as waypoint.

My bookings

Applies to certain markets.

You can see your bookings and booking requests in the Sensus Connect menu.

In the Sensus Connect menu: Select Service & repairMy bookings to show bookings.

Press the booking to view more information and possible options for the booking.

  • Accept a booking proposal.
  • Ask for a new date proposal.

Call dealer

Applies to certain markets.

You can call your dealer directly from your car with a Bluetooth® handsfree phone connected to the car. For phone connection, see Pair your Volvo with a Bluetooth® device or Pair a Bluetooth® device with your Volvo.

In the Sensus Connect menu, select Service & repairDealer information.

Press the Call dealer button

The car will then automatically call your dealer via the connected mobile phone.

Note that the service only works if you have specified a dealer at volvocars.com, for more information, see Book service and repair service.

Send car data

Applies to certain markets.

The vehicle data contains information about your car that makes it easier for the workshop to plan your visit. The vehicle data is sent from the car to a central Volvo database from which your dealer can access the vehicle data. Other Volvo dealers need the car's identification number (VINVehicle Identification Number) for access to the vehicle data. The identification number can be found in the car's service and warranty booklet, or inside the bottom left-hand corner of the windscreen.

In the Sensus Connect menu, select Service & repairSend car data.

Appointment information and car data

When you decide to book a workshop visit from your car, appointment information and car data will be sent via your connection. The car data information consists of a number of signals within the following areas:

  • Service requirement.
  • Function status.
  • Fluid levels.
  • Mileage (distance).
  • The car’s identification number (VIN).
  • The car’s software version for maps and owner’s manual.

Note

The services available may vary over time and depend on equipment level and market.

Services available on volvocars.com and for Volvo On CallOnly applies to Volvo On Call markets. may vary depending on market.

Car model/model year

S60, V60 and XC60 from and including model year 2014 to and including 2018Equipped with Sensus Connect..

V40, V70, XC70 and S80 from and including model year 2015 to and including 2019Equipped with Sensus Connect..

The range of models, systems and services may vary depending on market.

For car models from and including model year 2020, see on-line manual for the model concerned.


This article is applicable to

Car model/model year

S60, V60 and XC60 from and including model year 2014 to and including 2018.

V40, V70, XC70 and S80 from and including model year 2015 to and including 2019.

The range of models, systems and services may vary depending on market.

For car models from and including model year 2020, see on-line manual for the model concerned.


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Common problems with the Book service and repair service

A number of error messages may be shown when using the "Book service and repair" service from the car. This article describes problems which may occur and what error messages may then be shown.

Send car information

The ”Book service and repair” service allows you to send vehicle data to your workshop directly from your online connected car. Car data allows the workshop to plan for your visit.

Replying to a booking proposal

Via the car's centre display, you can easily choose to accept, reject or ask for a new time at the workshop from where you receive a booking proposal.

Data transfer between car and workshop via Wi-Fi

Volvo's workshops use a specific Wi-Fi network for data transfer that your car can connect to during a visit. By transferring diagnostic information and software, amongst other things, via the network, the visits can be simplified and streamlined.