Getting started with Volvo On Call

Getting started with Volvo On Call

Volvo On Call is a built-in assistance system with an app that gives you the facility to control your Volvo remotely. This article describes how to get started with Volvo On Call and the Volvo On Call app.

Before you collect your Volvo On Call car

Volvo On Call is a factory option when you buy a new Volvo. Before you collect your new Volvo with Volvo On Call from your dealer, it is a good idea to have downloaded the Volvo On Call appApplies to model year 2012 or later. and tried it out in demo mode. The demo version allows you to try out most of the functions and gives you an idea of how the app is used. The app can be downloaded for free from the Apple AppStore, Google Play or Windows Phone Store.

Available app functions

The app functions available may vary depending on which Volvo model you have and which mobile device you are using. For more information, see Available Volvo On Call app functions for each Volvo model and Volvo On Call Compatible devices.

Activate Volvo On Call

Before you collect your new Volvo, the dealer activates Volvo On Call. At the same time, a PIN code for Volvo On Call is automatically generated and sent to you. The PIN code is used for security reasons to identify you as the owner of your Volvo (or another approved person, such as a family member) and can work as a car key. For more information about the PIN code, see Volvo On Call PIN code.

Create a Volvo ID and link the Volvo On Call app to your Volvo

You need a Volvo ID in order to use Volvo On Call. If you do not have one already, you will need to create one, see Create and register a Volvo ID . When you have created a Volvo ID, you need to connect the Volvo On Call app to your car, see Connect the Volvo On Call app to your Volvo.

When buying a used Volvo with Volvo On Call

If you have bought a used Volvo with Volvo On Call, it is important to delete data from the previous owner and add your own details to make the service work. Visit an authorised Volvo dealer to get help with this. For more information, see Volvo On Call Change of ownership.

To be able to use the Volvo On Call app, the following are required:

  • Your Volvo is of model year 2012 or later and is equipped with Volvo On Call.
  • You have a valid Volvo On Call subscription.
  • Your Volvo has a valid Volvo On Call subscription. If you are uncertain whether your Volvo has a valid Volvo On Call subscription, visit the nearest authorised Volvo dealer.

Car model/model year

Cars of model year 2012 and later equipped with Volvo On Call

System

Volvo On Call

This article is applicable to

Car model/model year

Cars of model year 2012 and later equipped with Volvo On Call

System

Volvo On Call

Listed under topics

Car systems Accounts & Login Volvo On Call

Related information

Manage your Volvo On Call subscription Volvo On Call Volvo On Call app

Help us by rating this article

Thank you for your feedback