Replying to a booking proposal

Replying to a booking proposal

Via the car's centre display, you can easily choose to accept, reject or ask for a new time at the workshop from where you receive a booking proposal.

After the booking request has been sent

After you have sent a booking request, the car will automatically search for a booking proposal from your workshop. The car downloads the booking proposal via your Internet connection when a booking proposal is available. If the car cannot find a booking proposal within 48 hours then it will advise you. In which case, please check the car's Internet connection.

Accept booking proposal

When the car has received a booking proposal, a message is shown at the top in the centre display's status field. To reply to the booking proposal, see the instructions below.

Press the message.

If the suggested booking suits you, press the Accept button. Otherwise, press either the Send new proposal or the Decline button. You can also phone your workshop directly from the car.

When a booking proposal has been accepted, your response and vehicle data are sent to the workshop via your Internet connection. This information makes it easier for the workshop to plan. For more information about vehicle data, see Send car information.

Car model/model year

XC90 and XC90 Twin Engine of model year 2016 onwards

S90, V90 and V90 Cross Country of model year 2017 onwards

XC40, XC60, XC60 Twin Engine, V90 Twin Engine and S90 Twin Engine of model year 2018 onwards

V60, V60 Twin Engine and V60 Cross Country of model year 2019 onwards

The range of models may vary depending on market.

This article is applicable to

Car model/model year

XC90 and XC90 Twin Engine of model year 2016 onwards

S90, V90 and V90 Cross Country of model year 2017 onwards

XC40, XC60, XC60 Twin Engine, V90 Twin Engine and S90 Twin Engine of model year 2018 onwards

V60, V60 Twin Engine and V60 Cross Country of model year 2019 onwards

The range of models may vary depending on market.

Listed under topics

Maintenance & Service

Related information

Book service and repair service See information about the workshop and future workshop visits Fill in and send a booking request Send car information

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