Volvo On Call PIN code

Volvo On Call PIN code

To use the Volvo On Call-related services you need a Volvo On Call PIN code.

New Volvo On Call PIN code

The PIN code is generated automatically by a Volvo On Call service centre or by an authorised Volvo dealerIn market type B, only a Volvo dealer can generate a PIN code. See Volvo On Call - Languages and countries for more information about market types.. For information about how you reset your PIN code, see the section 'Forgotten or change of Volvo On Call PIN code' below.

Use Volvo On Call PIN code

The Volvo On Call PIN code is required for security reasons for the following services:

  • Create link between the Volvo On Call app and your Volvo
  • Remote unlocking of your car via a Volvo On Call service centre
  • When you start stolen vehicle tracking via Volvo On Call service centre
  • When you create new users for your car
  • When you cancel your Volvo On Call subscription via the app, e.g. in the event of a change of ownership

Forgotten or change of Volvo On Call PIN code

If you have forgotten your Volvo On Call PIN code or if you want to change your Volvo On Call PIN code for any reason (e.g. if you have bought a used car), contact your dealer or press the On Call button to order a new PIN code that you receive via e-mail and/or SMSIn market type B, only a Volvo dealer can generate a PIN code. See Volvo On Call - Languages and countries for more information about market types..

Input incorrect Volvo On Call PIN code

You can enter the wrong Volvo On Call PIN code ten times in a row when trying to access services in the app which require Volvo On Call PIN code activation, but after that your account will be locked. To be able to use the app again, you must request a new Volvo On Call PIN code and recreate your account by following the same process as when you created your account the first time, see Getting started with Volvo On Call.

Difference between Volvo ID password and Volvo On Call PIN code

The Volvo ID password is required when you login to the app with your Volvo ID. The Volvo On Call PIN code is the four-digit code which you receive by e-mail and/or SMS. The Volvo On Call PIN code is used for a number of Volvo On Call services, see the section 'Using the Volvo On Call PIN code' above. The Volvo On Call PIN code demonstrates that you are an authorised user of these services.

Car model/model year

Cars of model year 2012 and later equipped with Volvo On Call

System

Volvo On Call

This article is applicable to

Car model/model year

Cars of model year 2012 and later equipped with Volvo On Call

System

Volvo On Call

Listed under topics

Accounts & Login Volvo On Call

Related information

Volvo On Call Volvo On Call app Getting started with Volvo On Call Volvo ID

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