Volvo ID

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Volvo On Call Change of ownership

If you buy a used car which is equipped with Volvo On Call, there are a couple of things you need to do before you can use the Volvo On Call services. These steps are described in this article.

Volvo ID

Volvo ID is a personal ID that gives access to a wide range of personal Volvo services.

Connect the Volvo On Call app to your Volvo

To be able to use the Volvo On Call app services, you need to link the Volvo On Call app to your car. This article describes what to do.

Manage your Volvo ID

This article describes how to manage your Volvo ID, e.g. how to change your password or delete your Volvo ID.

Personal Volvo ID

If several of you share a car, every user has their own Volvo ID. It is possible to use several Volvo ID for the same car and also to link several cars to the same Volvo ID.

Volvo ID

Volvo ID is a personal ID that gives access to a wide range of Volvo services both online and in your car.

Getting started with Volvo On Call

Volvo On Call is a built-in assistance system that works together with an app to allow you to control your Volvo remotely. This article describes how to get started with Volvo On Call and the Volvo On Call app. The following information only applies to cars of model year 2017 onwards, as well as the XC90 and XC90 Twin Engine, equipped with Volvo On Call.

Create and register a Volvo ID

You have to create a Volvo ID and then register it to your car to be able to access all connected services. This article describes how to create and register a Volvo ID to your car.

Character wheel and keyboard

Use the character wheel or the centre console's keypad for typing in and selecting options when you are entering an email address or using the browser, for example.

Getting started with Volvo On Call

Volvo On Call is a built-in assistance system with an app that gives you the facility to control your Volvo remotely. This article describes how to get started with Volvo On Call and with the Volvo On Call app. The following information only applies to cars of model year 2012-2016 equipped with Volvo On Call.

Problems logging in with Volvo ID

This article describes common problems regarding the login with Volvo ID. For example, if you have forgotten your password or your Volvo ID username.

Volvo On Call Change of ownership

If you buy a used car which is equipped with Volvo On Call, there are a couple of things you need to do before you can use the Volvo On Call services. These steps are described in this article.

Create and register a Volvo ID

You have to create a Volvo ID which you then register to your car in order to be able to access all connected services. This article describes how to create and register a Volvo ID to your car.

Volvo On Call PIN code

Updated 9/17/2019

Volvo On Call PIN code

To use the Volvo On Call-related services you need a Volvo On Call PIN code.

New Volvo On Call PIN code

The PIN code is generated automatically by a Volvo On Call service centre or by an authorised Volvo dealerIn market type B, only a Volvo dealer can generate a PIN code. See Volvo On Call - Languages and countries for more information about market types.. For information about how you reset your PIN code, see the section 'Forgotten or change of Volvo On Call PIN code' below.

Use Volvo On Call PIN code

The Volvo On Call PIN code is required for security reasons for the following services:

  • Create link between the Volvo On Call app and your Volvo
  • Remote unlocking of your car via a Volvo On Call service centre
  • When you start stolen vehicle tracking via Volvo On Call service centre
  • When you create new users for your car
  • When you cancel your Volvo On Call subscription via the app, e.g. in the event of a change of ownership

Forgotten or change of Volvo On Call PIN code

If you have forgotten your Volvo On Call PIN code or if you want to change your Volvo On Call PIN code for any reason (e.g. if you have bought a used car), contact your dealer or press the On Call button to order a new PIN code that you receive via e-mail and/or SMSIn market type B, only a Volvo dealer can generate a PIN code. See Volvo On Call - Languages and countries for more information about market types..

Input incorrect Volvo On Call PIN code

You can enter the wrong Volvo On Call PIN code ten times in a row when trying to access services in the app which require Volvo On Call PIN code activation, but after that your account will be locked. To be able to use the app again, you must request a new Volvo On Call PIN code and recreate your account by following the same process as when you created your account the first time, see Getting started with Volvo On Call.

Difference between Volvo ID password and Volvo On Call PIN code

The Volvo ID password is required when you login to the app with your Volvo ID. The Volvo On Call PIN code is the four-digit code which you receive by e-mail and/or SMS. The Volvo On Call PIN code is used for a number of Volvo On Call services, see the section 'Using the Volvo On Call PIN code' above. The Volvo On Call PIN code demonstrates that you are an authorised user of these services.

Car model/model year

Cars of model year 2012 and later equipped with Volvo On Call

System

Volvo On Call


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This article is applicable to

Car model/model year

Cars of model year 2012 and later equipped with Volvo On Call

System

Volvo On Call

Personal Volvo ID

If several of you share a car, every user has their own Volvo ID. It is possible to use several Volvo ID for the same car and also to link several cars to the same Volvo ID.

Problems logging in with Volvo ID

This article describes problems that may arise when logging in with Volvo ID. For example, if you have forgotten your password or your Volvo ID username.