Volvo ID

Problems logging in with Volvo ID

Updated 3/15/2021

Problems logging in with Volvo ID

This article describes common problems regarding the login with Volvo ID. For example, if you have forgotten your password or your Volvo ID username.

The article applies to the V40, V70, XC70 and S80 from and including model year 2015 up to and including 2019. The S60, V60 and XC60 from and including model year 2014 up to and including 2018.

Common problems

Forgotten your password

To reset your password, follow the instructions below:

Via Volvo Cars website

You can change your password directly on the Volvo Cars website.

You can find options for managing your Volvo ID in the top right-hand menu.Access to the website's login varies, depending on market. Contact your local Volvo dealer or Volvo Cars customer service for more information.

Fill in the username for your Volvo ID (email address/mobile number).

You will receive a message with a link which you can use to set a new password.

In the Volvo On Call appOnly applicable to Volvo On Call markets.

Start the Volvo On Call app.

Select "Log in"

Press "Forgotten password?" and follow the instructions.

Login failure after creation of a new account

Sometimes there can be a delay in the process which can result in an account becoming unavailable directly after creation. Try again after 24 hours and if the problem remains, contact your local Volvo dealer or Volvo Cars customer service for further assistance.

What is my Volvo ID (username)?

If you have Connected your Volvo ID to your car, you can also access your Volvo ID on your centre console under Settings>Internet settings>Volvo ID. Your Volvo ID is identical to the registered email address/mobile number.

Unlock your Volvo ID

Your account will be locked for 15 minutes after 5 failed attempts to log in to the Volvo On CallOnly applicable to Volvo On Call markets. app. You may then try again.

Login failure after changing Volvo ID (user name)

Ensure that you have received a confirmation message (email or SMS) where you confirm your new user name. Once this has been done, you should be able to login with the new user name. If you did not receive the confirmation e-mail, your old username is probably still in place. Login and try to change your user name once more (see Manage your Volvo ID for details). If you need further assistance, contact your local Volvo dealer or Volvo Cars customer service.

Login failure after changed password

Try to login with your previous password. If this fails, see the instructions for ”Forgotten your password” above to reset your password.

Account registered to a different market

An account is registered to a specific market and cannot be moved to a different market. To be able to re-use the same email address/mobile number, we advise you to first delete your account for the old market (see Manage your Volvo ID for instructions) and then create a new account for the new market (see Create and register a Volvo ID for instructions).

E-mail failure

If you did not receive a confirmation e-mail after registering, make sure that you entered a valid e-mail address and that the e-mail was not stopped by a spam filter. Try to register your e-mail address again, see Create and register a Volvo ID .

Changed email address

If you still have access to your old email address, the email address for Volvo ID can be changed. If you no longer have access to your previous email address, a new Volvo ID can be created using your existing email address.

More help

If you have not found a solution to a problem relating to Volvo ID and need more help, contact your local Volvo dealer or Volvo Cars Customer Service.

Note

The services available may vary over time and depend on equipment level and market.

Services available on volvocars.com and for Volvo On CallOnly applies to Volvo On Call markets. may vary depending on market.

Car model/model year

V40, V70, XC70 and S80 from and including model year 2015 to and including 2019.Applicable to cars fitted with Sensus Connect.

S60, V60 and XC60 from and including model year 2014 to and including 2018.Applicable to cars fitted with Sensus Connect.

The range of models, systems and services may vary depending on market.

For car models from and including model year 2020, see on-line manual for the model concerned.


This article is applicable to

Car model/model year

V40, V70, XC70 and S80 from and including model year 2015 to and including 2019.Applicable to cars fitted with Sensus Connect.

S60, V60 and XC60 from and including model year 2014 to and including 2018.Applicable to cars fitted with Sensus Connect.

The range of models, systems and services may vary depending on market.

For car models from and including model year 2020, see on-line manual for the model concerned.


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