Volvo On Call

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Connect to the Internet via a personal SIM card (Volvo On Call)

To be able to connect to the Internet via a personal SIM card, your Volvo has to be equipped with Sensus Connect and Volvo On Call. When you have created an Internet connection, it is recommended that you disable the PIN code lock so that you can automatically connect to the Internet.

Link Volvo On Call account to Google Assistant or Amazon Alexa

To be able to voice-control some of the Volvo On Call functions with Google Assistant or Amazon Alexa you need to link your Volvo On Call account to the Google or Alexa app.

Theft warning and tracing

With the aid of GPS positioning and GSM technology, Volvo On Call acts as an aid if your car should be stolen. Help with these services is available when you contact a Volvo On Call service centre.

Volvo On Call app: Remote heater start

If your car is equipped with a parking heater, you can use the Volvo On Call app to remotely start the parking heater so that your car is warm at a specific time.

Getting started with Volvo On Call

Updated 1/21/2020

Getting started with Volvo On Call

Volvo On Call is a built-in assistance system that works together with an app to allow you to control your Volvo remotely. This article describes how to get started with Volvo On Call and the Volvo On Call app. The following information only applies to cars of model year 2017 onwards, as well as the XC90 and XC90 Twin Engine, equipped with Volvo On Call.

For cars of model year 2012-2016 (not the XC90 and XC90 Twin Engine), see Getting started with Volvo On Call

Before you collect your Volvo On Call car

Volvo On Call is a factory option when you buy a new Volvo. Before you collect your new Volvo with Volvo On Call from your dealer, it is a good idea to have downloaded the Volvo On Call appApplies to model year 2012 or later. and tried it out in demo mode. The demo version allows you to try out most of the functions and gives you an idea of how the app is used. The app can be downloaded for free from the Apple AppStore or Google Play.

Available app functions

The app functions available may vary depending on which Volvo model you have and which mobile device you are using. For more information, see Available Volvo On Call app functions for each Volvo model and Volvo On Call Compatible devices.

Activate Volvo On Call

Before you collect your new Volvo, the dealer activates Volvo On Call. At the same time, a PIN code for Volvo On Call is automatically generated and sent to you. The PIN code is used for security reasons to identify you as the owner of your Volvo (or another approved person, such as a family member) and can work as a car key. For more information about the PIN code, see Volvo On Call PIN code.

Create a Volvo ID and link the Volvo On Call app to your Volvo

You need a Volvo ID in order to use Volvo On Call. If you do not have one already, you will need to create one, see Create and register a Volvo ID . When you have created a Volvo ID, you need to connect the Volvo On Call app to your car, see Connect the Volvo On Call app to your Volvo.

When buying a used Volvo with Volvo On Call

If you have bought a used Volvo with Volvo On Call, it is important to delete data from the previous owner and add your own details to make the service work. Visit an authorised Volvo dealer to get help with this. For more information, see Volvo On Call Change of ownership.

Note

To be able to use the Volvo On Call app, the following are required:

  • Your Volvo is of model year 2012 or later and is equipped with Volvo On Call.
  • You have a valid Volvo On Call subscription.
  • Your Volvo has a valid Volvo On Call subscription. If you are uncertain whether your Volvo has a valid Volvo On Call subscription, visit the nearest authorised Volvo dealer.

Car model/model year

XC90 and XC90 Twin Engine of model year 2016 onwards

S90, V90 and V90 Cross Country of model year 2017 onwards

XC40, XC60, XC60 Twin Engine, V90 Twin Engine and S90 Twin Engine of model year 2018 onwards

V60, V60 Twin Engine and V60 Cross Country of model year 2019 onwards

S60 and S60 Twin Engine of model year 2020 onwards

The range of models may vary depending on market.

System

Volvo On Call

This article is applicable to

Car model/model year

XC90 and XC90 Twin Engine of model year 2016 onwards

S90, V90 and V90 Cross Country of model year 2017 onwards

XC40, XC60, XC60 Twin Engine, V90 Twin Engine and S90 Twin Engine of model year 2018 onwards

V60, V60 Twin Engine and V60 Cross Country of model year 2019 onwards

S60 and S60 Twin Engine of model year 2020 onwards

The range of models may vary depending on market.

System

Volvo On Call

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Volvo On Call app: Remote heater start

If your car is equipped with a parking heater, you can use the Volvo On Call app to remotely start the parking heater so that your car is warm when you are ready to drive it.

Volvo On Call app

As a Volvo On Call user you have access to an app that enables you to maintain contact with your car via various app functions. This article describes how to download the app, as well as a selection of available app functions.

Roadside assistance and emergency assistance services via Volvo On Call

If you need roadside assistance or emergency assistance services, there are different ways in which you can get this assistance. This article describes how to get in touch with a Volvo On Call service centre for appropriate assistance.

Activate data sharing in connection with starting a connected service or app

If you have not activated data sharing for a connected service or downloaded apps, you can do this in connection with starting them in your centre display. The first time you start a service, or after e.g. a factory reset or certain software updates, you must also accept Volvo's terms and conditions for connected services.

Manage your Volvo On Call subscription

Volvo On Call is a subscription service. Your subscription includes emergency assistance and security services as well as app services. This article describes how you manage your Volvo On Call subscription.

Available Volvo On Call app functions for each Volvo model

The Volvo On Call app includes a wide range of functions, and precisely which of these you can access depends on which Volvo model you have. This article provides an overview of available Volvo On Call app services for the different Volvo models.

Volvo On Call Compatible devices

Presented below are the mobile devices that are compatible with the Volvo On Call app.

Extend your Volvo On Call subscription

You can choose between different time periods when you extend or reactivate your Volvo On Call subscription.

Data sharing settings for Volvo On Call

Data sharing for the Volvo On Call service is activated as standard. This means that you do not need to activate data sharing for this service yourself when you buy a new car or after e.g. a factory reset.

Volvo On Call app

As a Volvo On Call user you have access to the Volvo On Call app which enables you to maintain contact with your car via various app functions. This article describes how to download the app, as well as available app functions.

Connect the Volvo On Call app to your Volvo

To be able to use the Volvo On Call app services, you need to link the Volvo On Call app to your car. This article describes what to do.

Switch off data sharing and personal information for different systems

For certain car models, individual systems may need resetting, if you do not want them to share data from your car. See section "This article is relevant to" to see if this text is relevant to your car. Note that you will not be able to use your functions fully if some functionality is switched off.

Volvo On Call Change of ownership

If you buy a used car which is equipped with Volvo On Call, there are a couple of things you need to do before you can use the Volvo On Call services. These steps are described in this article.

Settings for privacy and data sharing are unique to each driver profile

When you start to use a new driver profile, the data sharing settings for the profile are set to the car's default settings and are deactivated.

Volvo On Call app: Manage driving journal

The Volvo On Call app can automatically create a drive log which allows you to view a summary of your car journeys. This article describes how to manage the driving journal. E.g. how to group journeys, disable the driving journal or export a journey.

Privacy and data sharing

Many connected services and apps need to be able to send and receive information and data. The data sharing function for your connected services and apps is deactivated as standard. To be able to use certain connected services and apps in the car, you must choose yourself to activate data sharing for them.

Volvo On Call app: Driving journal

The Volvo On Call app can automatically create a drive log which allows you to view a summary of your car journeys. The data is visible from all the accounts that you have connected to your car.

Plan and schedule the charging of your car with the Volvo On Call app

You can plan and schedule the charging of your car using the Volvo On Call app.

Using Volvo On Call with wearables

As a Volvo On Call user, you have access to an app that you can link to your smartwatches. Volvo On Call allows you to start your parking heater and lock your Volvo directly from a smartwatch, for example. You can also use Volvo On Call functions with other wearables. The Volvo On Call functions available for various wearables and the requirements that need to be met for you to get started and use the functions are described here.

Volvo On Call app: Lock/unlock your car

You can use your Volvo On Call app to see whether or not you locked your car so that you do not have to go back to the car to check this. The app shows you the current lock status, and you can both lock and unlock your car remotely. You can also unlock your car via a Volvo On Call service centre.

Getting started with Volvo On Call

Volvo On Call is a built-in assistance system with an app that gives you the facility to control your Volvo remotely. This article describes how to get started with Volvo On Call and with the Volvo On Call app. The following information only applies to cars of model year 2012-2016 equipped with Volvo On Call.

Volvo On Call Change of ownership

If you buy a used car which is equipped with Volvo On Call, there are a couple of things you need to do before you can use the Volvo On Call services. These steps are described in this article.

Use Wi-Fi Hotspot (Volvo On Call)

Cars equipped with Sensus Connect and Volvo On Call can set up Wi-Fi Hotspot in order to share their Internet connection with other devices in the car.

Switch connection between personal SIM card and mobile phone

It is sometimes appropriate to switch from connection via a personal SIM card to use of your mobile phone as the Internet connection for your car, e.g. when you are driving in a different country. This article applies to cars equipped with Sensus Connect and Volvo On Call.

Contact the Volvo On Call service centre

Information on how you can contact the Volvo On Call service centre.

Volvo On Call

Volvo On Call is a built-in assistance system with an app that gives you the facility to control your Volvo remotely. With the Volvo On Call app you can, amongst other things, lock your car, read the instrument panel and remotely-control the climate in your car by means of a single tap in the app.

Volvo On Call Standby mode (Stand by)

To save the battery when the car is not used for any length of time, the Volvo On Call system is programmed to be set in standby mode.

Using Volvo On Call with wearables

As a Volvo On Call user, you have access to a mobile app that you can connect to your smartwatches. Volvo On Call allows you to start your parking heater and lock your Volvo directly from a smartwatch, for example. You can also use Volvo On Call functions with other wearables. The Volvo On Call functions available for various wearables and the requirements that need to be met for you to get started and use the functions are described here.

Volvo On Call - Languages and countries

This article describes the markets in which Volvo On Call is available as well as the languages in which the Volvo On Call app is available.

Volvo On Call Information messages

This article gives examples of information messages that may appear when Volvo On Call is inoperative.

Volvo On Call app: Operating remote start of the car

Remote start of the car (ERS – Engine Remote Start) allows you to start your car remotely via the Volvo On Call app to cool down or warm up your car before you use it.The following information only applies to the V70, XC70 and S80 of model year 2015 and later, as well as the S60 and V60, XC60 of model year 2015 to 2018 equipped with Volvo On Call

Volvo On Call

Volvo On Call is a built-in assistance system that works together with an app to allow you to control your Volvo remotely. With the Volvo On Call app you can, amongst other things, lock your car, read the instrument panel and remotely-control the climate in your car by means of a single tap in the app. This article describes the functions and advantages of Volvo On Call.

Activate data sharing for connected services and downloaded apps via the settings menu

You can activate data sharing for connected services and downloaded apps via the settings menu in your centre display.

Volvo On Call app: About voice control with Google Assistant, Amazon Alexa and Siri

You can use Google Assistant, Amazon Alexa and Siri to control some of the Volvo On Call functions with just your voice. For example, you can ask how much fuel is left or check that the doors are locked.

Volvo On Call app: for hybrid cars

The functions for the Volvo On Call app may differ between different Volvo models. As the owner of a hybrid car, you have access to Volvo On Call functions that, amongst other things, show battery and charge status or help you to find the nearest charging station.

Volvo On Call app: Operating remote start of the car

Remote start of the car (ERS – Engine Remote Start) allows you to start your car remotely via the Volvo On Call app to cool down or warm up your car before you use it.The following information does not apply to the V70, XC70 and S80 of model year 2015 and later, as well as the S60 and V60, XC60 of model year 2015 to 2018 equipped with Volvo On Call

Volvo On Call Information messages

This article gives examples of information messages that appear when Volvo On Call is inoperative.

Delete user data from your Volvo

If you are going to sell a Volvo which is equipped with Sensus Connect, you should delete all personal data from the car and restore the car to its original factory settings.