Volvo On Call

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Connect to the Internet via a personal SIM card (Volvo On Call)

To be able to connect to the Internet via a personal SIM card, your Volvo has to be equipped with Sensus Connect and Volvo On Call. When you have created an Internet connection, it is recommended that you disable the PIN code lock so that you can automatically connect to the Internet.

Link Volvo On Call account to Google Assistant or Amazon Alexa

Updated 3/5/2020

Link Volvo On Call account to Google Assistant or Amazon Alexa

To be able to voice-control some of the Volvo On Call functions with Google Assistant or Amazon Alexa you need to link your Volvo On Call account to the Google or Alexa app.

Link your Volvo On Call account to Google Assistant

The first time you tell Google Assistant that you want to talk with Volvo on Call, the assistant will ask if you want to link your Volvo On Call account to Google. Answer Yes.

Enter your Volvo ID (e-mail address) and password in the notification shown in your phone or tablet. Click on "Login".

Tap on "Allow access" in the page shown if you want to allow Google access to your Volvo On Call account. This is required to be able to use the service.

Now your Volvo On Call account is linked to Google and you can start to use the service by saying "OK Google, I want to talk with Volvo On Call", then you will be asked which voice-controlled function you want to use. To shorten the interaction, you can also ask your question directly when you call up Volvo On Call, for example, by saying "OK Google, ask Volvo On Call how much petrol do I have left" or "OK Google, ask Volvo On Call to turn on the heating in my car".

Link your Volvo On Call account to Amazon Alexa

Activate Volvo On Call "skill" in your Alexa app.

Say: "Alexa, open Volvo On Call."

The app will announce that the Volvo On Call account is not linked.

Follow the instructions in the app.

Now your Alexa account is linked to Volvo on Call and you can start to use the service by saying "Alexa, open Volvo On Call", then you will be asked which voice-controlled function you want to use. To shorten the interaction, you can also ask your question directly when you call up Volvo On Call, by saying, for example, "Alexa, ask Volvo on Call to turn on the heater" or "Alexa, ask Volvo on Call if I locked the doors in my car". For Amazon Alexa, the service is only available in English.

Note

The instructions above are general descriptions and include third-party suppliers. Availability, procedure and functionality are subject to change or variation.

Car model/model year

Cars from and including model year 2012 up to and including 2019Applicable to cars fitted with Volvo On Call..

The range of models, systems and services may vary depending on market.

For car models from and including model year 2020, see on-line manual for the model concerned.

System

Volvo On Call

This article is applicable to

Car model/model year

Cars from and including model year 2012 up to and including 2019.

The range of models, systems and services may vary depending on market.

For car models from and including model year 2020, see on-line manual for the model concerned.

System

Volvo On Call

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Theft warning and tracing

With the aid of GPS positioning and GSM technology, Volvo On Call acts as an aid if your car should be stolen. Help with these services is available when you contact a Volvo On Call service centre.

Volvo On Call app: Remote heater start

If your car is equipped with a parking heater, you can use the Volvo On Call app to remotely start the parking heater so that your car is warm at a specific time.

Getting started with Volvo On Call

Volvo On Call is a built-in assistance system that works together with an app to allow you to control your Volvo remotely. This article describes how to get started with Volvo On Call and the Volvo On Call app. The following information only applies to cars of model year 2017 onwards, as well as the XC90 and XC90 Twin Engine, equipped with Volvo On Call.

Volvo On Call app: Remote heater start

If your car is equipped with a parking heater, you can use the Volvo On Call app to remotely start the parking heater so that your car is warm when you are ready to drive it.

Volvo On Call app

As a Volvo On Call user you have access to an app that enables you to maintain contact with your car via various app functions. This article describes how to download the app, as well as a selection of available app functions.

Roadside assistance and emergency assistance services via Volvo On Call

If you need roadside assistance or emergency assistance services, there are different ways in which you can get this assistance. This article describes how to get in touch with a Volvo On Call service centre for appropriate assistance.

Activate data sharing in connection with starting a connected service or app

If you have not activated data sharing for a connected service or downloaded apps, you can do this in connection with starting them in your centre display. The first time you start a service, or after e.g. a factory reset or certain software updates, you must also accept Volvo's terms and conditions for connected services.

Manage your Volvo On Call subscription

Volvo On Call is a subscription service. Your subscription includes emergency assistance and security services as well as app services. This article describes how you manage your Volvo On Call subscription.

Available Volvo On Call app functions for each Volvo model

The Volvo On Call app includes a wide range of functions, and precisely which of these you can access depends on which Volvo model you have. This article provides an overview of available Volvo On Call app services for the different Volvo models.

Volvo On Call Compatible devices

Presented below are the mobile devices that are compatible with the Volvo On Call app.

Extend your Volvo On Call subscription

A few different ways of extending or reactivating your Volvo On Call subscription are available to you.

Data sharing settings for Volvo On Call

Data sharing for the Volvo On Call service is activated as standard. This means that you do not need to activate data sharing for this service yourself when you buy a new car or after e.g. a factory reset.

Volvo On Call app

As a Volvo On Call user you have access to the Volvo On Call app which enables you to maintain contact with your car via various app functions. This article describes how to download the app, as well as available app functions.

Connect the Volvo On Call app to your Volvo

To be able to use the Volvo On Call app services, you need to link the Volvo On Call app to your car. This article describes what to do.

Switch off data sharing and personal information for different systems

For certain car models, individual systems may need resetting, if you do not want them to share data from your car. See section "This article is relevant to" to see if this text is relevant to your car. Note that you will not be able to use your functions fully if some functionality is switched off.

Volvo On Call Change of ownership

If you buy a used car which is equipped with Volvo On Call, there are a couple of things you need to do before you can use the Volvo On Call services. These steps are described in this article.

Settings for privacy and data sharing are unique to each driver profile

When you start to use a new driver profile, the data sharing settings for the profile are set to the car's default settings and are deactivated.

Volvo On Call app: Manage driving journal

The Volvo On Call app can automatically create a drive log which allows you to view a summary of your car journeys. This article describes how to manage the driving journal. E.g. how to group journeys, disable the driving journal or export a journey.

Privacy and data sharing

Many connected services and apps need to be able to send and receive information and data. The data sharing function for your connected services and apps is deactivated as standard. To be able to use certain connected services and apps in the car, you must choose yourself to activate data sharing for them.

Volvo On Call app: Driving journal

The Volvo On Call app can automatically create a drive log which allows you to view a summary of your car journeys. The data is visible from all the accounts that you have connected to your car.

Plan and schedule the charging of your car with the Volvo On Call app

You can plan and schedule the charging of your car using the Volvo On Call app.

Using Volvo On Call with wearables

As a Volvo On Call user, you have access to an app that you can link to your smartwatches. Volvo On Call allows you to start your parking heater and lock your Volvo directly from a smartwatch, for example. You can also use Volvo On Call functions with other wearables. The Volvo On Call functions available for various wearables and the requirements that need to be met for you to get started and use the functions are described here.

Volvo On Call app: Lock/unlock your car

You can use your Volvo On Call app to see whether or not you locked your car so that you do not have to go back to the car to check this. The app shows you the current lock status, and you can both lock and unlock your car remotely. You can also unlock your car via a Volvo On Call service centre.

Getting started with Volvo On Call

Volvo On Call is a built-in assistance system with an app that gives you the facility to control your Volvo remotely. This article describes how to get started with Volvo On Call and with the Volvo On Call app. The following information only applies to cars of model year 2012-2016 equipped with Volvo On Call.

Volvo On Call Change of ownership

If you buy a used car which is equipped with Volvo On Call, there are a couple of things you need to do before you can use the Volvo On Call services. These steps are described in this article.

Use Wi-Fi Hotspot (Volvo On Call)

Cars equipped with Sensus Connect and Volvo On Call can set up Wi-Fi Hotspot in order to share their Internet connection with other devices in the car.

Switch connection between personal SIM card and mobile phone

It is sometimes appropriate to switch from connection via a personal SIM card to use of your mobile phone as the Internet connection for your car, e.g. when you are driving in a different country. This article applies to cars equipped with Sensus Connect and Volvo On Call.

Contact the Volvo On Call service centre

Information on how you can contact the Volvo On Call service centre.

Volvo On Call

Volvo On Call is a built-in assistance system with an app that gives you the facility to control your Volvo remotely. With the Volvo On Call app you can, amongst other things, lock your car, read the instrument panel and remotely-control the climate in your car by means of a single tap in the app.

Volvo On Call Standby mode (Stand by)

To save the battery when the car is not used for any length of time, the Volvo On Call system is programmed to be set in standby mode.

Using Volvo On Call with wearables

As a Volvo On Call user, you have access to a mobile app that you can connect to your smartwatches. Volvo On Call allows you to start your parking heater and lock your Volvo directly from a smartwatch, for example. You can also use Volvo On Call functions with other wearables. The Volvo On Call functions available for various wearables and the requirements that need to be met for you to get started and use the functions are described here.

Volvo On Call - Languages and countries

This article describes the markets in which Volvo On Call is available as well as the languages in which the Volvo On Call app is available.

Volvo On Call Information messages

This article gives examples of information messages that may appear when Volvo On Call is inoperative.

Volvo On Call app: Operating remote start of the car

Remote start of the car (ERS – Engine Remote Start) allows you to start your car remotely via the Volvo On Call app to cool down or warm up your car before you use it.The following information only applies to the V70, XC70 and S80 of model year 2015 and later, as well as the S60 and V60, XC60 of model year 2015 to 2018 equipped with Volvo On Call

Volvo On Call

Volvo On Call is a built-in assistance system that works together with an app to allow you to control your Volvo remotely. With the Volvo On Call app you can, amongst other things, lock your car, read the instrument panel and remotely-control the climate in your car by means of a single tap in the app. This article describes the functions and advantages of Volvo On Call.

Activate data sharing for connected services and downloaded apps via the settings menu

You can activate data sharing for connected services and downloaded apps via the settings menu in your centre display.

Volvo On Call app: About voice control with Google Assistant, Amazon Alexa and Siri

You can use Google Assistant, Amazon Alexa and Siri to control some of the Volvo On Call functions with just your voice. For example, you can ask how much fuel is left or check that the doors are locked.

Volvo On Call app: for hybrid cars

The functions for the Volvo On Call app may differ between different Volvo models. As the owner of a hybrid car, you have access to Volvo On Call functions that, amongst other things, show battery and charge status or help you to find the nearest charging station.

Volvo On Call app: Operating remote start of the car

Remote start of the car (ERS – Engine Remote Start) allows you to start your car remotely via the Volvo On Call app to cool down or warm up your car before you use it.The following information does not apply to the V70, XC70 and S80 of model year 2015 and later, as well as the S60 and V60, XC60 of model year 2015 to 2018 equipped with Volvo On Call

Volvo On Call Information messages

This article gives examples of information messages that appear when Volvo On Call is inoperative.

Delete user data from your Volvo

If you are going to sell a Volvo which is equipped with Sensus Connect, you should delete all personal data from the car and restore the car to its original factory settings.