Volvo On Call

Roadside assistance and emergency assistance services via Volvo On Call

Updated 7/1/2020

Roadside assistance and emergency assistance services via Volvo On Call

If you need roadside assistance or emergency assistance services, there are different ways in which you can get this assistance. This article describes how to get in touch with a Volvo On Call service centre for appropriate assistance.

Roadside assistance

Contact a Volvo On Call service centre when you need roadside assistance, e.g. if you run out of fuel, if your car battery is discharged, if you have a puncture, etc. To obtain roadside assistance via Volvo, Volvo AssistanceTerms and conditions for Volvo Assistance may vary depending on market. is required. The car must also be connected in order to be able to contact Volvo On Call service centre.

Volvo On Call service centre can be reached in one of the following ways:

  • Hold the On Call button depressed until you make contact with the Volvo On Call service centre.
  • Use the assistance feature in the Volvo On Call app (applies to model year 2012 and onwards) by selecting tab Car and then Request assistance.
  • You can also call the direct number to the Volvo On Call service centre in your homeland.

This then puts you in touch with a Volvo On Call operator who uses the Volvo On Call system to access data on your car's status and positionSharing of data on car status and position is only possible for certain markets. For information on which services are available in your market, contact a Volvo dealer or customer support.. You agree jointly on suitable assistance. For more information, see Contact the Volvo On Call service centre.

Emergency assistance services

Via the SOS button

In an emergency, you can press and hold the SOS button until you get through to Volvo On Call service centre, provided that your car has online connectivity. Contact is established with an operator at Volvo On Call who can assist by calling the police, ambulance or other appropriate service to your location In certain markets, you are connected to the nearest emergency call centre in the event of an automatic collision alarm. Verbal contact is used to determine the need for help (police, ambulance, recovery, etc.) and assistance is sent to the car. For information on which services are available in your market, contact a Volvo dealer or customer support.. The operator will remain in contact with you until help has arrived.

Automatic collision alarm

If an airbag deploys or a seatbelt pretensioner is activated in the event of a collision, an automatic alarm can be sent to an operator at Volvo On Call service centre, provided that the car has online connectivity. The operator can help by sending out the appropriate assistanceIn certain markets, you are connected to the nearest emergency call centre in the event of an automatic collision alarm. Verbal contact is used to determine the need for help (police, ambulance, recovery, etc.) and assistance is sent to the car. For information on which services are available in your market, contact a Volvo dealer or customer support..

P3/P4 - Support site - Volvo On Call overview

Note

We recommend that you read the owner's manual for your car model for more information and any important warnings.

Car model/model year

Cars from and including model year 2012 up to and including 2019Applicable to cars fitted with Volvo On Call..

The range of models, systems and services may vary depending on market.

For car models from and including model year 2020, see on-line manual for the model concerned.

System

Volvo On Call


This article is applicable to

Car model/model year

Cars from and including model year 2012 up to and including 2019.

The range of models, systems and services may vary depending on market.

For car models from and including model year 2020, see on-line manual for the model concerned.

System

Volvo On Call


Did this help?